Tag: L3

Description 

Steps to handle Protego cameras without #transport=rtsp

Product 

• exacqVision Server
• Protego branded cameras

Expected Results 

Camera connects normally without any issues.

Actual Results 

Camera connects then drops, then connects then drops on repeat. Only when the camera has #transport=rtsp on the end does the connection stay stable.

Solution

1. Navigate to the server installation folder
   1. Windows – Typically this is under C:\Program Files\exacqVision\Server
   2. Linux – Typically this is under ~/usr/local/exacq/server
2. Find the file named onvifnvcpi.json and TAKE A BACKUP!
3. You can open and edit this in notepad or nano or whatever you prefer.
4. CTRL+F to open the find menu
   1. Search for “Sunell”
      
   2. Enter “Protego” as an alias, ensuring to follow the format of the other aliases. Also ensure not to delete any other lines in this file as it can mess with other onvif functionality.
      
5. Save and close the file.
6. Restart the ExacqVision Server service.
   1. In windows this can be done from within the “services” program, searching “services” in the start menu should bring it up.
   2. In Linux open terminal and type.
      1. sudo systemctl stop edvrserver
      2. sudo systemctl start edvrserver
7. Check connected cameras and you should be able to remove #transport=rtsp.