Tag: KT-1

Cloudvue Release Process

Description  The Cloudvue release process involves multiple components and regions.  In addition to the cloud software there are C2C, Cloudvue Manager, Cloudvue Mobile and Cloudvue Access.  Generally, software will release to NA first and if no issues are detected to EMEA and AU a few days later.  This pattern is followed for each component with… Continue reading Cloudvue Release Process

Incorrect Data Centre Registering KT-1 to Cloudvue

Description  When converting a KT-1 to Cloudvue mode sometimes the datacenter does not save to the correct location. Product  Steps to Reproduce  Expected Results  Data centre is saved as EMEA or AU Actual Results  Data centre still says North America and it is not on any data centre Solution Ensure the KT-1 is on FW… Continue reading Incorrect Data Centre Registering KT-1 to Cloudvue

KT-1 Controller Firmware Must be v3.06.09 or Higher for Cloudvue Mode

Description In addition to requiring a network with internet access the Kantech KT-1 controller must be running firmware v3.06.09 or higher to run in Cloudvue Mode. Solution To determine the current firmware version, access the KT-1 controller from a web browser. Type https:// and the IPv4 address of the KT-1 or if using the MAC… Continue reading KT-1 Controller Firmware Must be v3.06.09 or Higher for Cloudvue Mode