Tag: KB-00487-487-210212

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exacqVision Edge: Axis Filename Cannot Have Space or Special Characters (“Valid Package” Error)

When installing exacqVision Edge server for Axis cameras, the installation can fail because of an invalid filename, even if the package file exists and the file itself is valid. Because Axis cameras use the Linux operating system, they do not recognize spaces and certain special characters. This can be a problem when Windows appends (1), (2), and so on to differentiate subsequent identical filenames during download. In this case, the error message “Could not upload, not a valid package” appears when trying to install the package from the camera’s Applications web page.

To avoid this issue, make sure the saved filename does not contain spaces or special characters. It is recommended that you ensure the downloaded filename matches the filename as it appears on the Exacq downloads page.

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exacqVision-Edge-Axis-Filename-Cannot-Have-Space-or-Special-Characters-Valid-Package-Error.pdf
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Knowledge Support Support exacqVision Server Categories Products

Configuring exacqVision to Send Text Message Notifications

exacqVision servers can send automated text messages through an e-mail gateway server as configured on the Notifications page. Message and data rates may apply depending on the carrier and contract.

To configure a text message notification, complete the following steps:

  1. Create a list of all phone numbers and their service providers that will be notified. For ported phones, you must know the current service provider, not the previous service provider.<br><br>
  2. Look up service providers’ SMS or MMS email-to-text service gateway address. A partial list of major carriers can be found below. If unlisted here, you may need to search online or contact your carrier.<br><br>
  3. Test your existing e-mail server connection by configuring an E-mail Server, creating a E-mail Message Profile, and configuring an event link to send a notification upon event. Refer to our User Training Videos or the exacqVision User Manual for more on configuring Notifications and Event Linking.<br><br>
  4. After confirming the existing e-mail server is operational, add a new E-mail Message Profile on the Notification page to send text messages.<br><br>
  5. Enter one or more text recipients in the destination To field, with a format of PhoneNumber@Provider. The example in the illustration below would send a text to an AT&T and Verizon text recipient.<br><br>
  6. Enter a Subject and a message of 140 characters or less.

    Some providers will not display the Subject line in the received text message, but you must enter at least one character for the Subject anyway.<br><br>
  7. On the Event Linking page, configure one or more events to use the new Notification profile.<br><br>
  8. If necessary, create multiple notification profiles for multiple user groups or events.<br><br>

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CarrierCountryGateway Address
AT&TUSAnumber@txt.att.net (SMS)
AT&TUSAnumber@mms.att.net (MMS)
AirtelIndianumber@airtelap.com (SMS)
BoostUSAnumber@smsmyboostmobile.com (SMS)
ClaroPuerto Riconumber@vtexto.com (SMS)
OrangeUKnumber@orange.net (SMS)
OrangeNetherlandsnumber@sms.orange.nl (SMS)
TIMItalynumber@timnet.com (SMS)
T-MobileUSAnumber@tmomail.net (SMS and MMS)
T-MobileGermanynumber@t-mobile-sms.de (SMS)
Virgin MobileUKnumber@vmobl.com (SMS)
Virgin MobileUKnumber@vmpix.com (MMS)
Virgin MobileCanadanumber@vmobile.ca (SMS)
VodafoneGermanynumber@vodafone-sms.de (SMS)