Tag: KB-00343-343-210211

To upgrade Enterprise System Manager (ESM) 2.4 or older versions to ESM 3.0, you should first upgrade to ESM 2.6, and then install ESM 3.0.

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If you have already tried to upgraded ESM 2.4 directly to 3.0 and it has failed, complete the following steps:

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1. Close the installer.

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2. Verify that ESM services and processes are shut down.

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3. Check logfile-installer for “GhostMigrations: These migrations are in the database but not on disk: [legacy: initial_0001] [report: initial_0001] …” If you see that message, complete the following steps:
   
   a.) Open a command prompt as an administrator.
   
   b.) In Windows, cd to C:\exacqVisionEsm\EnterpriseSystemManager.
   
   In Linux, open /usr/local/exacq/esm.
   
   c.) In Windows, run enterprisesystemmanager.exe shell.
   
   In Linux, run sudo ./enterprisesystemmanager shell.
   
   d.) Enter:
   
   from south.models import MigrationHistory
   
   e.) Enter:
   
   MigrationHistory.objects.filter(migration='initial_0001').update(migration='m_0001_initial')
   
   f.) Enter:
   
   import sys
   
   g.) Enter:
   
   sys.exit()

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4. In Windows, check logfile-installer for “Neither Pillow nor PIL could be imported: No module named Image.” If you see that message, delete PIL._imaging.pyd and PIL.imaginggft.pyd, both normally located at C:\exacqVisionESM\EnterpriseSystemManager.

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5. Run the ESM 3.0 installer again.

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Upgrading-Enterprise-System-Manager-2.4-or-Older-Version-to-ESM-3.0.pdf