The ExacqVision Client software authenticates to the Server software through an exchange of encryption keys. When you first connect to a server, you should see the “Found Server, Awaiting Key” message very briefly. Once keys are exchanged successfully and the user is authenticated, the status changes to “Connected”.
If the status is stuck at “Found Server, Awaiting Key“, this means that the ExacqVision Client software connected to the hostname/IP address of the server, found that the ExacqVision Server software is running and initiated the exchange of keys. However, the Client has not yet received the keys from the Server.
This can be due to to severe network congestion or faults, or the ExacqVision Server software being in a stalled state.
If some remote clients can connect, and others cannot, then there is likely a communication issue. This can be due to network congestion, anti-virus software or firewall software on either the server or client machine.
If the local client cannot connect, anti-virus software running on the local server may be interfering with communication, or the Server software may be stalled.
For information on how to restart the Server software, see:
Stopping and Starting the ExacqVision Server Service
For information on using anti-virus with exacqVision software, see:
Using Antivirus Software with ExacqVision
<br>