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Knowledge Support Support exacqVision Enterprise exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice Categories Products

Does exacqVision Require Microsoft Silverlight?

Summary

Microsoft Silverlight was installed on exacqVision Servers as part of Kantech Entrapass Web and has been flagged by vulnerability scans.  

Description

Microsoft Silverlight reached the end of support on October 12, 2021.

Product

  • exacqVision Server
  • Kantech Entrapass Web 
  • Microsoft Silverlight 

Solution

Categories
Knowledge Support Support Categories Products exacqVision Integrations

Kantech Shows Door Forced Open For All Doors

Symptom:

When a user triggers a ‘forced open’ status for one door, exacqVision displays ‘forced open’ on all doors. 

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Cause:

The Entrapass user configured in exacqVision does not have permission to read the door state.

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Solution:

Update exacqVision Server to 9.3.0 or later to resolve. 

It is recommended that the Entrapass user is assigned permission to read doors, inputs and relay states from within Entrapass Web Service.

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Knowledge Support Support Categories Products exacqVision Integrations

First command to unlock/lock door or other action via Kantech integration fails

Affected platforms

exacqVision Server 7.2.0

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Symptom

When sending a command to an access control module (lock/unlock door, activate/deactivate relays etc.) the first attempt may fail silently. This is likely to happen if the operator credentials are same as the connection credentials. All subsequent commands will succeed or fail with an error message.

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Workaround

Retry the command a second time or use different credentials for connecting to the Entrapass server and executing the command.

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Resolution

Update to exacqVision Server 7.2.1.85489 or higher

Categories
Documentation Integrations Categories Products exacqVision Integrations

Kantech Integration Not Getting All Relay Events

Issue

 Large Kantech integration was failing to get relay events from all zones.

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Workaround

 None

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Resolution

Kantechpi polls devices by identifier and had a limit of 1600 devices. This is an arbitrary limit and has now been doubled to support 3200 devices.

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Version Affected

exacqVision Server 19.09 and lower

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Version Fixed

exacqVision Server 19.12

Categories
Documentation Integrations Categories Products exacqVision Integrations

EntraPass (Kantech Onboard – Windows 7 installation guide (depreciated))

EntraPass-3.pdf
Categories
Documentation Integrations Categories Products exacqVision Integrations

EntraPass Integration Guide (Kantech (Updated for W10 & WS2016))

EntraPass-Integration-Guide.pdf
Categories
Documentation Quick Start Guides Categories Products exacqVision Integrations

Kantech Entrapass CE QuickStart Guide

exacqVision-Kantech-EntraPass-.pdf

Categories
User Guides Categories Products exacqVision Integrations

How to Create a User in Kantech for Security Integration with exacqVision

Configuring an Operator to Receive Events from the EntraPass server

1. Login to the Workstation using installer credentials.

2. Add a new Workspace (System > Workspace).

    a. Select all applications, gateways, controllers, doors, relays, and inputs under their respective tabs.

        The screenshots below show the workspace permissions for the ‘exacqws’ workspace.

        All applications, gateways, controllers, doors, relays, and inputs are selected.








3. Add a new Security Level (System > Security Level).

    a. Click on the ‘New’ icon and add a new security level. This example shows we have named it ‘exacqsl’.

    b. Workstation > Operation

        

    c. Note that only the top-level Door, Relay, Input, and Alarm System are selected.

        The sub-items are not selected.

        

    d. Scroll down to Workspace > Devices. Select Door, Relay, Input, and Integrated Panel sub-items.

        Select the Read checkbox on the left, as shown.

        

    e. Leave all other options and sub-options to their default values.

4. Add a new Operator (System > Operator).

    a. Create a new operator ‘exacquser’. Remember to enable ‘Concurrent Logins’ settings as this will

        allow you to connect from multiple servers using the same operator credentials.



    b. On the Security tab, select the ‘Login schedule’ and set it to use ‘Always valid’.

        This will allow an exacqVision Server to always remain connected to EntraPass and receive events.



    c. For the ‘Security level’ and ‘Workspace’ fields, select the security level and workspace you created in the steps above. Leave all other options to their default values.

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Configuring an Operator to Send Commands to EntraPass

To increase the security of the exacqVision – EntraPass integration, exacqVision clients require the credentials for a “more privileged” operator if they wish to perform output actions. Some operators may not have the permission to access certain doors, in which case, the controls for performing certain actions are hidden/disabled from the user. It is still possible that an operator is permitted to view that door, but they may not have the security level to unlock a door. This information is currently unavailable to exacqVision Server at this time, so when an operator tries to unlock a given door, that operation will fail. 

To create additional operators with additional security levels on EntraPass, repeat steps 2, 3, and 4 above with the following adjustments.

1. Uncheck restricted doors from the list of doors (or relays, inputs, etc.) in the ‘Create New Workspace’ section. In the screenshot below an operator can only access two out of the nine doors configured.



2. Under System > Security Level > Workstation, make sure that the door lock/unlock and relay activation privileges are granted to the new user when creating a new security level. The example below shows a new security level that allows an operator to lock/unlock a door, enable/disable a door reader and activate/deactivate a relay.



3. When sending a command to EntraPass, the exacqVision Client will prompt for the second operator credentials.



4. Enter the credentials for the second operator. Only those doors, relays, and inputs that this user can access will be highlighted in the client and made available for sending commands to EntraPass.

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How-to-Create-a-User-in-Kantech-for-Security-Integration-with-exacqVision-1.pdf

Categories
Knowledge Support Support Categories Products exacqVision Integrations

How do I register Onboard Kantech EntraPass Corporate Edition on an ExacqVision recorder?

Registering Kantech EntraPass Corporate Edition requires a Kantech certified dealer to obtain a registration confirmation code from Kantech technical support or from the Kantech website registration.

To setup the Kantech EntraPass Corporate Edition software, view the complete installation guide or watch this short video to walk you through the installation process.

The installation allows you to setup basic system components of EntraPass:

  • 1 Server
  • 1 Server Workstation
  • 1 Multi-Site Gateway application
  • 1 EntraPass Web license
  • SmartLink
  • 2 additional remote workstations

    NOTE: Additional system components can only be installed after the EntraPass Server has been registered. They require an additional license.

New installations of Onboard EntraPass Corporate Edition include updates to the software for a year. The Kantech Advantage Program (KAP) – available from authorized Kantech dealers – provides an additional 12 months of updates and upgrades.

To find out more about becoming a Kantech certified dealer, visit the Kantech website.

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Categories
Knowledge Support Support Categories Products exacqVision Integrations

Can I upgrade Onboard Kantech EntraPass Corporate Edition on an exacqVision recorder?

Upgrading Kantech EntraPass Corporate Edition requires a Kantech certified dealer to obtain a registration confirmation code from Kantech technical support or from the Kantech website registration.

For more information on the upgrade procedure to Kantech EntraPass Global Edition, please refer to the Kantech Reference Manual, DN1415-1310 page 20.

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Can-I-upgrade-Onboard-Kantech-EntraPass-Corporate-Edition-on-an-exacqVision-recorder.pdf