Tag: Kantech

Does exacqVision Require Microsoft Silverlight?

Summary Microsoft Silverlight was installed on exacqVision Servers as part of Kantech Entrapass Web and has been flagged by vulnerability scans.   Description Microsoft Silverlight reached the end of support on October 12, 2021. Product Solution

Kantech Shows Door Forced Open For All Doors

Symptom: When a user triggers a ‘forced open’ status for one door, exacqVision displays ‘forced open’ on all doors.  <br> Cause: The Entrapass user configured in exacqVision does not have permission to read the door state. <br> Solution: Update exacqVision Server to 9.3.0 or later to resolve.  It is recommended that the Entrapass user is… Continue reading Kantech Shows Door Forced Open For All Doors

First command to unlock/lock door or other action via Kantech integration fails

Affected platforms exacqVision Server 7.2.0 <br> Symptom When sending a command to an access control module (lock/unlock door, activate/deactivate relays etc.) the first attempt may fail silently. This is likely to happen if the operator credentials are same as the connection credentials. All subsequent commands will succeed or fail with an error message. <br> Workaround… Continue reading First command to unlock/lock door or other action via Kantech integration fails

Kantech Integration Not Getting All Relay Events

Issue  Large Kantech integration was failing to get relay events from all zones. <br> Workaround  None <br> Resolution Kantechpi polls devices by identifier and had a limit of 1600 devices. This is an arbitrary limit and has now been doubled to support 3200 devices. <br> Version Affected exacqVision Server 19.09 and lower <br> Version Fixed… Continue reading Kantech Integration Not Getting All Relay Events

How to Create a User in Kantech for Security Integration with exacqVision

Configuring an Operator to Receive Events from the EntraPass server 1. Login to the Workstation using installer credentials.2. Add a new Workspace (System > Workspace).    a. Select all applications, gateways, controllers, doors, relays, and inputs under their respective tabs.         The screenshots below show the workspace permissions for the ‘exacqws’ workspace.… Continue reading How to Create a User in Kantech for Security Integration with exacqVision

How do I register Onboard Kantech EntraPass Corporate Edition on an ExacqVision recorder?

Registering Kantech EntraPass Corporate Edition requires a Kantech certified dealer to obtain a registration confirmation code from Kantech technical support or from the Kantech website registration. To setup the Kantech EntraPass Corporate Edition software, view the complete installation guide or watch this short video to walk you through the installation process. The installation allows you to setup basic system components… Continue reading How do I register Onboard Kantech EntraPass Corporate Edition on an ExacqVision recorder?

Can I install Onboard Kantech EntraPass Corporate Edition on an ExacqVision recorder I’ve already purchased?

No, Kantech EntraPass cannot be installed on recorders that were purchased prior to February 9, 2016 without the CSA option. If a server was previously ordered with the CSA upgrade, you can obtain the installation and registration code from Kantech technical support or from the Kantech website registration. You may also view the FAQ page on the ExacqVision… Continue reading Can I install Onboard Kantech EntraPass Corporate Edition on an ExacqVision recorder I’ve already purchased?