Title Corrupted cloud-config.json File Description Customer reported that they could no longer view live video in Cloudvue Web or Cloudvue Mobile App. Additionally, Disk Space would not load. Product Solution We were able to use the failover port to gain SSH access to the Cloudvue Gateway and replace the corrupted configuration file /smartvue/cloud-config.json
Tag: JSON
Steps to handle Protego cameras without #transport=rtsp
Description Steps to handle Protego cameras without #transport=rtsp Product Expected Results Camera connects normally without any issues. Actual Results Camera connects then drops, then connects then drops on repeat. Only when the camera has #transport=rtsp on the end does the connection stay stable. Solution
Altering the Onvif JSON file
*** INTERNAL USE *** Product exacqVision Server > Onvif plugin Steps to Reproduce Expected Results The motion alert is triggered and video is recorded. Actual Results No motion alert is displayed and/or no motion recording occurs. Solution In some instances you may alter the Onvif JSON file if there is an element missing. The onvifnvcpi.json… Continue reading Altering the Onvif JSON file
Web Service configuration .ini now .json
Starting in 9.6, the web service migrated completely from storing its config in the ini format to json. The config filename has been normalized as well: Linux: webservice.conf -> wfe.jsonLocated at /etc/webservice/wfe.jsonWindows: WebService.ini -> wfe.jsonLocated at C:\ProgramData\Webservice\conf\wfe.json The name, location, and format of .evws-login (holding web service config credentials and has also changed. .evws-login is now stored as json, has been renamed to .evws-login.json on both platforms, and is… Continue reading Web Service configuration .ini now .json