Learn how to use the new Quick Add feature, introduced in exacqVision Server/Client 24.03 to remove the multistage process of setting up and adding new cameras to your exacqVision system. Quick Add combined with the Illustra Registration License tool provide an easy to use experience when pairing Illustra cameras with Exacq.
For a written article of these steps, see the Add IP Cameras – Quick Add article.
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When adding an IP device to your ExacqVision Server, each device will be associated with a Device Type that selects the underlying plugin used for communication.
The article, What IP cameras are supported by ExacqVision?, will tell you more about how to use the IP Camera Integration database to find the proper Device Type.<br><br>
You are unable to find the required Device Type when attempting to add the device. <br><br>
When using an existing ExacqVision install, possible reasons are:
In the first example, running the installer manually, a dialogue window appears providing users with the option to select or deselect each individual plugin to be included with the server installation. Most users are fine using the default selections. There are some plugins not selected by default because they may be older or used only in rare instances.
When performing automated updates using the Check for Updates button the software updates only the plugins already installed. It does not install additional plugins.
In the second example, you may be looking for a plugin used for a newer integration. This may also eventually lead to the cause mentioned above. <br><br>
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If the camera is connected to ExacqVision Server and showing connected on the add IP camera page but not streaming videos and showing acquiring video. That means the RTSP streaming port may need to be opened on the Firewall, normally 554
Some Vivotek cameras require Basic Authentication. This should be indicated in the Notes section of the cameras test record. The camera will not connect if digest authentication is selected.
Important: The camera seems to require a reboot to fully apply the change in authentication mode.
Every new camera license comes with a one-year software subscription agreement (SSA). Because all licensed cameras must have the same subscription end date, a portion of that one-year subscription is used to match the end date of the existing cameras. Any remaining portion of that one-year SSA is then divided equally among all licensed cameras.
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For example, suppose you have two IP cameras with six months remaining on their SSA, and then you add a new IP camera with a one-year SSA. Six months of the new camera’s SSA is applied to match the remaining portion of the existing cameras’ SSA. The remaining six months of the new camera’s SSA is then divided among all three cameras. Thus, each camera’s SSA is extended by two months (six months divided by three cameras equals two months). All three cameras now have an SSA that expires in eight months.
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NOTE: IP cameras receive twice as much weight in these calculations as analog cameras. However, all licensed cameras have the same subscription end date regardless of whether they are analog or IP.
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Many switches and routers have a feature called IGNP Snooping that can interfere with Find IP Cameras. If all other troubleshooting procedures for finding AXIS IP cameras fail, change the IGNP Snooping setting on the switch or router. Then try Find IP Cameras again.
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AXIS-Camera-Cannot-be-Found-Using-Find-IP-Cameras.pdf