After selecting a PTZ preset motion appears to stop working in the camera’s web interface. If you edit the motion settings in the client, the motion will events will start to work in the camera again.
Product
Camera models:
QNP-6230 PTZ
QNP-6230H PTZ
Firmware:
fw 1.40.02_20191031
fw 1.40.03_20201203_R410
Steps to Reproduce
Have the camera setting on the home preset.
Select a second PTZ preset for the camera to move to. In the photo below you can see that the camera’s web interface indicates motion has stopped in the graph to the right of the camera’s image.
Motion stops working in the cameras gui.
Go to client and edit any motion window settings.
Motion will resume in the cameras gui.
Note if on a tour- this will also be affected by the movement of the presets.
Expected Results
PTZ tours or presets should work after the camera moves to the new preset location.
Actual Results
The camera stops detecting motion events after a preset is selected and the camera has moved.
Solution
Testing has shown that firmware 2.10.02_20220324_R614 has corrected this behavior on the camera.
If more than one IP address has been assigned to the same network interface on a Windows system exacqVision Server may fail to use correct IP address, thus camera detection fails. Linux is not known to be affected.
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Solution:
Option 1: Temporarily remove all but one IP address from the interface. Restart the server service and re-attempt discovery.
Option 2: Update exacqVision Server to version 9.4 or later.
If you want Stream 1 on an Illustra 825 Fisheye camera to be anything other than Fisheye, you must change it in the camera’s web browser. If you have aready configured multistreaming on the camera in exacqVision Client, you must delete the multistreams before changing Stream 1 in the browser. <br>
The following stream combinations are supported on the camera: <br>
Notes
If Fisheye is selected as Stream 1, and Ceiling Panorama is selected as Stream 2, the rest of the streams are disabled and are not selectable for multistreaming in exacqVision Client. This is the factory-default combination.
Streams 3, 4, and 5 can be configured as Active Image only if Active Image is also configured on Stream 1 or 2 (or both).
All Active Image streams share the same video settings. <br>
