Using the Illustra Tools Mobile App to discover, connect to, and configure cameras
Tag: iOS
If the Exacq Mobile 3 application crashes, the operating system will generate and save a crash log. The user can send the crash log to the mobile team so that the mobile team may interpret them and try and deduce what caused the crash.
To retrieve a crash log on an iOS device:
- Open the iOS Settings application
- On iOS 7 or earlier open the “General” section of settings.
- On iOS 8 or later open the “Privacy” section of settings.
- Open the “Diagnostics & Usage” section.
- Open the “Diagnostic & Usage Data” section.
- Select an Exacq crash log from the list to view the log.
- While viewing the exacq crash log long press the log contents and tap on the select all option then tap on the copy option.
- Open the email application and create a new email.
- Long press in the email body and select the paste option.
- Send the email to Exacq Support.
Description
iOS sometimes shows a magnifying glass on long press.
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Introduced Version
- Exacq Mobile 3, version 3.0.0
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Fixed Version
- Exacq Mobile 3, version 7.9.8
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Platform
iOS
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Steps to reproduce
- Enter text into a jquery mobile text input
- This includes all places where you can input text except the security integrations login dialog and the filter boxes on list search and system alerts pages
- Go to the live page
- Long press on a video panel
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Expected result
An iOS magnifying glass is not shown.
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Actual result
An iOS magnifying glass is shown.
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Work Around
None
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Affected platforms
Mobile OEM Toolkit v1.3.1.8525
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Symptom
If an OEM is attempting to create an iOS package using the Mobile OEM Toolkit v1.3.1.85257 and does not have their iOS provisioning profile set up for Push Notifications, the OEM will be unable to submit the application to iTunes Connect.
This script error will cause the web client to stop processing, displaying no servers loaded in the server list and rendering the web client non-functioning.
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Workaround
Set up Push Notification support and update the provisioning profile used to generate the OEM toolkit iOS package.
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Resolution
Update to OEM Toolkit v1.3.2.86528
Exacq Mobile 3 is supported on the following platforms:
- Android 6.0 or newer
- iOS 12.0 or newer
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