Tag: Intrusion

Categories
Knowledge Support Support exacqVision Client Categories Products exacqVision Integrations

DMP intrusion panel XR550 requires 8 characters and all capitalized

Description

Refer to ​#d17458.

Apparently, DMP intrusion panel model XR550 requires the remote key to be 8 characters long, all capitalized.

If your remote key is less than 8 characters, you need to enter trailing spaces into exacqVision to get 8 characters.

If your remote key contains any lower-case characters, you need to enter capitals into exacqVision in order to connect. 

Product 

  • exacqVision Server

Steps to Reproduce 

  • Connect to the XR550 using a remote key less than 8 characters.

Expected Results 

  • The XR550 is connected successfully.

Actual Results 

  • Connection attempt results in ‘Invalid credentials’

Solution

After entering the remote key, continue adding spaces until the total number of characters is 8.

Categories
Knowledge Support Support Categories Products exacqVision Integrations

Bentel Intrusion Panel Reports Incorrect Zone Status

Symptom:

Incorrect status displayed for zones from Bentel integration.

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Problem:

Affecting exacqVision Server version 9.0, the status for Zone 1 is displayed for Zone 2, and Zone 2 displayed for Zone 3, etc. 

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Solution:

Option 1:  If license subscription allows, update exacqVision Server version to 9.1.17.127101 or higher. 

Option 2:  If license subscription does not allow update, downgrade to server version 8.8.2.