Issue When running EM version 22.09 or lower if you see your servers constantly connecting and then disconnecting, please check the EM logs specifically the importer log you should find something similar to this log.. [02/Dec/2022 09:52:52] WARNING [MainProcess:6016,Thread-1:8532,importer.py:292] FailoverProcess died unexpectedly[02/Dec/2022 09:52:52] INFO [MainProcess:6016,Thread-1:8532,importer.py:575] Shutting down brain.[02/Dec/2022 09:52:52] INFO [MainProcess:6016,Thread-1:8532,importer.py:444] Cleaning up importer resources[02/Dec/2022… Continue reading Corrupted Failover group causing EM to drop servers
Tag: Internal
Client Crashes When Analytics Enabled on Onvif Multi-Sensor Camera’s
*** INTERNAL USE *** Description Reports of the exacqVision Client and/or system crashes have been reported from Illustra or Samsung multi-sensor cameras using the ONVIF PLUGIN when analytics is enabled. Product Steps to Reproduce Expected Results Actual Results Solution NOTE: Information about an available branch build is available here Also see AESW-3366
Cloudvue SRE Escalation Process
Title Cloudvue SRE Escalation Process Description Normally Engineering requests assistance from the SRE team however there are certain instances when L3 can create tickets directly with the SRE team. In general, the SRE Team handles Cloudvue infrastructure issue, outages, portal logins and DB issues. Solution Please reference the confluence document “Support SRE Escalation” for additional… Continue reading Cloudvue SRE Escalation Process
Cloudvue RMA Process – North America
Description Cloudvue RMA process North America Solution NOTE: Cloudvue RMAs must be created by L3. Please escalate to L3 for RMA approval and creation.Once the device has been troubleshot and L3 confirms that an RMA to either repair or replace is needed perform the following:
Cloudvue SSH Tunneling
Description Certain information gathering or troubleshooting tasks such as gathering logs, doing software or firmware updates require remote access to devices. This is where tunneling comes into play and the following instructions explain the process. Products Tunneling Machine Setup To properly setup your tunneling machine the following must be completed once. The basic steps are:… Continue reading Cloudvue SSH Tunneling
Exacq Client Username/Password Reset
*** INTERNAL USE *** If you are unable to login to the ExacqVision software and need to reset the password, perform the following: WARNING: This will remove ALL user accounts from the configuration, not just the admin locked out. Windows OS 1. Visit the following page and download the server version you need.https://www.exacq.com/reseller/legacy/?file=Legacy/index.html2. On a… Continue reading Exacq Client Username/Password Reset
Psmove may get frozen on windows machine
*** INTERNAL USE *** Description When using psmove on a windows machine the process may get frozen and you will get a cursor in PowerShell that stops blinking. This issue will occur if psmove is trying to move data to a date that does not exist in the local storage. Product Any ExacqVision NVR running… Continue reading Psmove may get frozen on windows machine
FEATURE ENHANCEMENT REQUESTS
This is for New Feature Enhancements being submitted to Engineering Via a Jira Enhancement ticket. Once submitted to Engineering we would like to add the information for the case/ticket/date/ and description of the enhancement to be tracked. Go to : https://apps.jci.com/:x:/r/sites/ExacqTechSupport-L2toL3/Shared%20Documents/L2%20to%20L3/Feature%20Enhancement%20Requests/Feature%20Request%20Logging.xlsx?d=wd5752277537b45e2913668299664ed1f&csf=1&web=1&e=shZZeS
GSD – Onvif Not Triggering Motion
*** INTERNAL USE *** Description exacqVision Server is not detecting motion from GSD cameras using the onvif plugin. Product Steps to Reproduce Expected Results Actual Results Solution WARNING – This is temporary and will not survive an upgrade of exacqVision Server Software Modify the “options” section for “manufacturer”: “GSD” in the onvifnvcpi.json Note: See AES-69… Continue reading GSD – Onvif Not Triggering Motion
Audit Trail Documentation
*** INTERNAL USE *** Description This document contains information on the data in the audit trail alongside the plugin IDs Product Exacq Server/Plugins Audit Trail 1;0;0; Discovery2;2;0; Successful Login2;0;0; Successful Logout2;2;-3; Failed Login (bad username/password)2;2;-2; Failed Login (missing account)2;2;-1; Failed Login (invalid XML)2;2;3; AD/LDAP Login Failed2;2;2; LDAP Unauthorized2;2;1; LDAP Failure3;1;0; Various status updates4;3;0; Config update5;1;0;… Continue reading Audit Trail Documentation