*** INTERNAL USE *** Description We have found that event links based on triggers from AI Object Classification events flood the eventPI database resulting in the OS drive being filled in a short amount of time. Periodic unexpected crashes, system reboots and increased memory usage have resulted. This happens when the amount of AI metadata… Continue reading Moving Eventpi.DB file to New Drive
Tag: Internal
How to change the logical sectors of WD HDDs
Description:- Some of the drives on the raid system are not working on the same raid array with the other drives even if it’s Identical, except the logical sectors showing 512b for the majority and 4K for the new drive or vice versa, so to convert this drive, you will need to use a unique… Continue reading How to change the logical sectors of WD HDDs
Cloudvue Legacy Subscription Accounts
Description Cloudvue GatewayC2C Solution Service Plan – TCSVMSM – VMS only Monthly Storage Retention – No Cloud Drive Legacy Accounts Account1800Packouts7thGenAccess Control ConsultantsAces LLCACS, JOCO LibraryAcurixAmerisureAndani ImportsApple Security SolutionsArbelbide Farms LLCBagby and RussellBally RibbonBeltoneNEBridgewayBrite StarBuilders TrustCE PizzaClaresholmCoastal PizzaDawg ParadiseDesert HillsDuke CommunicationsElauwitElauwit, EdREmpiretecheSecurity, Wash N RollFidelis SolutionsFloors DirectFuller Apt HomesHightekInnovative ITisoflexITZ NetworksJCSSJetz FoodsJohnson Controls Inc, Sammamish… Continue reading Cloudvue Legacy Subscription Accounts
Cloudvue Gateway and OS Logs
Description Directory locations of both the Linux OS and Cloudvue Gateway logs are as follows. Product Cloudvue Gateway Solution Linux logs Standard Linux logs are located in /var/log smartvue@TCG4T4:~$ cd /var/log auth.logboot.logbootstrap.logdmesgdpkg.logkern.logmysql.lognginx.logsyslog Here is a full listing Cloudvue Gateway Logs smartvue logs are located in /smartvue/logs smartvue @TCG4T4:~$ cd /smartvue/log/ analytics.logdiskCleanup.lognginx.lognvr-camera-sync.lognvr-data-api.logsmv-record.logsnapshot-upload-server.logupdate.logversionCleanup.log Here is a full… Continue reading Cloudvue Gateway and OS Logs
Cloudvue Gateway Camera Already Exists
Description When attempting to add a camera to the Cloudvue Gateway an error message appears “Camera Already Exists”. Typically, this happens when the local database is out of sync with the cloud database. Removing the camera from the local database then re-adding triggers a new sync which resolve the issue. Below are instructions for removing… Continue reading Cloudvue Gateway Camera Already Exists
Migrating or Recovering a Cloudvue Tunneling Machine
Description Use the following instruction to recover your tunneling machine or migrate to a new one Assumptions Your old tunneling machine was configured and workingYou know the hostname of your old tunneling machineYou have a copy of the following files from your old tunneling machine~/.ssh/id_rsa~/.ssh/id_rsa.pub Solution Create a new tunneling MachineSee KB#13051 “Cloudvue SSH Tunneling”… Continue reading Migrating or Recovering a Cloudvue Tunneling Machine
The DELETE statement conflicted with the REFERENCE constraint “auditlogger_auditlog_user_id_fbf03342_fk_organization_enterpriseuser_id”. The conflict occurred in database “NA”, table “dbo.auditlogger_auditlog
The DELETE statement conflicted with the REFERENCE constraint “auditlogger_auditlog_user_id_fbf03342_fk_organization_enterpriseuser_id”. The conflict occurred in database “NA”, table “dbo.auditlogger_auditlog Description when the Datarolloff service is failing to start you may see this error or a similar error in the datarolloff log file. There is a foreign key constraint that is failing to delete which in turns stops… Continue reading The DELETE statement conflicted with the REFERENCE constraint “auditlogger_auditlog_user_id_fbf03342_fk_organization_enterpriseuser_id”. The conflict occurred in database “NA”, table “dbo.auditlogger_auditlog
Manually Calculating the SSH Password for a Cloudvue Device
*** INTERNAL USE *** Description The following instructions can be used to manually calculate the ssh password for a Cloudvue video device. Product Solution Cloudvue Gateway The ssh password is the first 32 characters of the MD5 Hash returned when using the following combination MAC + Version + 3cadcddd84a94e1014f6a9bfeeecfd6 Where MAC is the MAC address… Continue reading Manually Calculating the SSH Password for a Cloudvue Device
Cloudvue Force Certify offline devices
Internal only should only be used by Level 3 There is a button to force certify online devices but this will be needed more for offline device a script has been provided to do this. This script is to be run from the same device and location as your ssh tunnelling scripts. Copy the attached… Continue reading Cloudvue Force Certify offline devices
Tunneling to a Cloudvue Gateway From a Local Windows Machine
Description At times it may be necessary to access either the Gateways local Cloudvue interface and/or a connected cameras web interface. PuTTY Portable can establish an SSH connection with or without port forwarding from a local Windows machine which once established will allow access to these resources from a web browser on the local machine.… Continue reading Tunneling to a Cloudvue Gateway From a Local Windows Machine