Description Prior to the release of Cloudvue version 23.9 the error message “”Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif’” could appear when trying to add cameras to a Cloudvue Gateway. This will be fixed with the release of 23.9.x. Products Steps to Reproduce Add a new camera either by scanning or by IP. Expected Results Camera adds… Continue reading Correcting Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif
Tag: Internal
Manually Updating Smartvue Software on a Cloudvue Gateway
Description At times it may be advantageous to manually apply production versions of Smartvue on a Cloudvue Gateway. Here are the instructions for obtaining, transferring, deploying, and verifying that software. Product Solution Example
0 KB File When Downloading Archived Video
Description Typically end users will access archived video via Cloudvue Web or Cloudvue Mobile. They can search for a specific date/time on a camera and then use Save Clip to export the video in one, five, fifteen or custom increments up to 2 hours. In certain cases this can fail and will result in a… Continue reading 0 KB File When Downloading Archived Video
Edge Plus Archive Options
exacqVision Edge Plus Archiving currently supports SMB archiving targets. Edge Plus does not currently support Cloud Drive or Amazon S3 archiving. <br>
PortCheck Utility
When troubleshooting TCP/IP connectivity issues, it is often helpful to confirm that the network path is open over a specified port and that there is no interference from a firewall or antivirus. This also rules out software level problems that may be causing a failure to connect. While there exists many utilities to accomplish this… Continue reading PortCheck Utility
Dropping and Creating the smartvuedb Database
Description At times it may be necessary to drop (delete) and create the smartvuedb database. WARNING VIDEO LOSS is expected, and except for rare occasions this should only be performed on newly deployed NVRs. Product Cloudvue Gateway Prerequisite Solution Issue the following commands from terminal ** WARNING ** WILL RESULT IN VIDEO LOSS <code>sudo service… Continue reading Dropping and Creating the smartvuedb Database
Remote Port Forwarding using the Reverse Tunneling Script
Description At times you may need to remotely access the web interface of either a Cloudvue Gateway or camera. The following instructions can be used to establish a tunnel, gain ssh access and setup remote port forwarding via the reverse tunnel script. Once setup you will be able to access the terminal (ssh) or the… Continue reading Remote Port Forwarding using the Reverse Tunneling Script
Creating Documentation Tickets in Jira
New Documentation Request workflow. This applies to User Manuals, QSG’s, Integration Guides, etc… In Jira, we can create a new ticket and set Project to Technical Communications (TCOM). Required Fields: After creation assign it to Jack Murphy if it doesn’t happen automatically.
Adding an Authorized Public SSH Key to a C2C
Description SSH access to Cloudvue C2C devices depends on RSA public/private key pairs. Public keys for L3 Cloudvue support were added into the Cloudvue production software with the release of 22.9.0 in January of 2023. The following instructions can be used to temporarily add a public ssh key to a C2C device. SSH public keys… Continue reading Adding an Authorized Public SSH Key to a C2C
CD/DVD Recorders and Disc Types
Many users have moved to transporting files via portable USB devices or cloud services. CD/DVDs are still often desired by those working with legal evidence or those in insurance and law enforcement due to their low cost and ability to be mailed or stored in flat file folders. Users with systems that do not have… Continue reading CD/DVD Recorders and Disc Types