exacqVision Tyco AI Analytics End of Support Announcement JCI Confidential –Internal Audience Only What are we announcing end of support for? exacqVision’s Tyco AI facial detection and mask detection offerings. This Tyco AI native integration launched approximately five years ago. It involved the purchase of following SKUs. SKU DescriptionEV-TYC-AB-01Tyco AI Analytics Bundle. Includes 1 channel… Continue reading exacqVision Tyco AI Analytics End of Support
Tag: Internal
llustra Flex2 4k Bullets / Domes Not Recording
Description If Cloudvue C2C Illustra Flex2 4k Bullet or Dome camera is not recording locally or to the cloud it may be a camera firmware issue. Product Solution When issue was observed cameras were running the latest production firmware Illustra.SS004.01.09.05.0008 (Flex Gen2), live view was working normally however the cameras were not recording either to… Continue reading llustra Flex2 4k Bullets / Domes Not Recording
Cloudvue Advance Replacement RMA Process – North America
Description Please use the following steps when creating a Cloudvue Advance Replacement RMA in North America. Solution Complete the normal Cloudvue RMA Process for North America, see KB #13217 for instructions. From the RMA Salesforce Case Email Will Anderson <will.anderson@jci.com> requesting that he create a sales order. The email should include the following information: IMPORTANT: … Continue reading Cloudvue Advance Replacement RMA Process – North America
Cloudvue NVR Recorder Debugging
Description At times it can be useful to get nvr-recorder debug level output to troubleshoot recording issue on a Cloudvue Gateway. This can be achieved using the smv-record debug engine. Product Solution The basic steps are: Example Tech Tip: Support Diagnostics also captures this information in the Smartvue-smv-record.log section.
Prompted to “Checkout” When Saving Cloudvue Subscriptions
Description When using a global admin staff account I am being prompted to CHECKOUT and provide credit card information when updating camera subscriptions. Product Steps to Reproduce Expected Results Actual Results Solution Check the Partners FIN Type. If the partners FIN Type is set to Stripe then the end user will need to use Cloudvue.com… Continue reading Prompted to “Checkout” When Saving Cloudvue Subscriptions
Setting Cloudvue Engineering Environments
Description The following instructions discuss setting up Cloudvue video devices for use in specific engineering and production environments. Product Cloudvue Gateways The basic steps to specify the use of a particular environment are: Drop and Create smartvuedb Set the Environment Edit the file /smartvue/cloud-config.json to set the desired environment. Development Production Staging Restart nvr-cloud-messaging service… Continue reading Setting Cloudvue Engineering Environments
“Camera Save Failed” Message When Adding Camera to Cloudvue Gateway
*** INTERNAL USE *** Description Getting a “Camera Save Failed” message when attempting to add a camera to a Cloudvue Gateway. Product Steps to Reproduce Expected Results Actual Results Solution
Unable to Remove Cloudvue Custom View User
Description Custom view users cannot be removed from a view as the checkbox for their user name will be dimmed and cannot be unchecked to deselect the user. Product Solution The user who initially creates a custom view becomes the owner of the view i.e., “Custom View owner” and cannot be removed from the view… Continue reading Unable to Remove Cloudvue Custom View User
How to Use Debug View with PS files
Description DebugView is a tool that can be used to collect more data from PS files in cases where we are missing data from streams or exhibiting issues with exported files. <br> Product DebugView can be found at:https://learn.microsoft.com/en-us/sysinternals/downloads/debugview <br> Steps to Use DebugView Once you have exported the PS file from a server you can… Continue reading How to Use Debug View with PS files
Adding SCP to Illustra Essentials C2C Cameras
Description Illustra Essential cameras were manufactured by Topview and do not include scp (Secure Copy Protocol). As a result, files cannot be easily transferred to or from the device. The debug.sh script can be used to temporarily install scp onto the device enabling up/downloading of files. While scp will not survive a reboot the debug… Continue reading Adding SCP to Illustra Essentials C2C Cameras