Tag: Integration

Pelco Sarix Firmware Version 3.29 Disables Motion Masks in exacqVision 6.2

Introduction Pelco’s release of firmware version 3.29 for the Sarix Professional Series has disabled the creation of motion masks in exacqVision 6.2. Exacq recommends that you do not upgrade to Pelco firmware version 3.29. <br> Process to fix issue If you have already upgraded the firmware, use the camera’s web configuration page to define motion… Continue reading Pelco Sarix Firmware Version 3.29 Disables Motion Masks in exacqVision 6.2

VADP Upload Fail on Vivotek Cameras

After formatting an SD card for a Vivotek camera, the VADP upload can fail with the following error:Create “/mnt/auto/CF/vadp” failedUpload module failedUpload VADP package failed <br> This is caused by the camera’s inability to create the default folder on the SD card.If this occurs, complete the following steps: Remove the SD card and install it… Continue reading VADP Upload Fail on Vivotek Cameras

Stack Overflow in S2 Integration in Internet Explorer 8

If you are using Internet Explorer 8 to connect to an S2 access control system integrated with exacqVision, a “Stack overflow error 0” message might appear repeatedly. This issue occurs more often if the S2 and exacqVision systems are connected on the same LAN, and it is caused by the way Internet Explorer 8 handles… Continue reading Stack Overflow in S2 Integration in Internet Explorer 8

Panasonic Cameras Cannot be Found Using an IP Camera Finder after 20 Minutes

Panasonic cameras stop responding to the IP camera finder after they have been powered up for 20 minutes. This applies to the finder in exacqVision Client and the Panasonic search software. <br> To find a camera that has been powered up for 20 minutes or more, restart the camera to reset the timer. <br>