Tag: Integration

Symptom

When attempting to authenticate with Kantech in the Security Integrations page, the status is returned as ‘Invalid Credentials’.

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Problem

First noted with server version 9.4, this is caused by differences between the server and Kantech API.

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Solution

To resolve the issue, convert the password entered to all lowercase characters.

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Security-Integration-with-Kantech-Fails-to-Login.pdf