Tag: Integration Fails

Categories
Knowledge Support Support Products exacqVision Integrations

Bosch Security Integration Causing Operating System to Crash

Description 

As soon as you enable (check the Bosh integration profile . the system will reboot the exacq server service.

Product 

Server Version 20.03 up to 22.12 were experiencing this crash.
Panel in use: Bosch B9512GT

Steps to Reproduce 

Configure the Add Security Integrations Page in the Client

  • Select the Enable button
  • The server would lock up forcing the end user to restart the system.

Expected Results 

Exacq should not crash.

Actual Results 

The unit would crash as long as the Bosch Panel was connected to the network.

Solution

We found a timing bug that resolved the issue in Build ExacqVisionServer_23.03.174701.1_x64
This should be in the June 2023 official release.

AES-373

Categories
Knowledge Support Support Categories Products exacqVision Integrations

First command to unlock/lock door or other action via Kantech integration fails

Affected platforms

exacqVision Server 7.2.0

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Symptom

When sending a command to an access control module (lock/unlock door, activate/deactivate relays etc.) the first attempt may fail silently. This is likely to happen if the operator credentials are same as the connection credentials. All subsequent commands will succeed or fail with an error message.

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Workaround

Retry the command a second time or use different credentials for connecting to the Entrapass server and executing the command.

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Resolution

Update to exacqVision Server 7.2.1.85489 or higher