Affected platforms
exacqVision 7.4 with EntraPass 6.05.02 or newer
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Symptom
By default EntraPass only allows a single connection to EntraPass Web. When exacqVision is integrated with EntraPass Web, it consumed a connection EntraPass Web. If EntraPass Web then attempts to connect, it will fail. Likewise, if EntraPass Web is connected first, exacqVision will fail to connect.
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Workaround
Use only one session at a time, or contact Kantech to purchase additional licenses for web sessions.
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Resolution
Fix dependent on Kantech updates to EntraPass.