Exacq Support has identified an issue with Enterprise Manager importer processes using an excessive amount of memory resource, often requiring reboot due to system becoming unresponsive when installed on some Windows machines. This is estimated to affect versions 23.06.2.0 thru latest versions of ExacqVision Enterprise Manager for Windows. Developers are aware and working on resolving… Continue reading Enterprise Manager memory resource usage high due to importer
Tag: Importer
Disabling or enabling of a camera will cause ESM importer to crash
Affected platforms ESM version 3.6.1, trunk builds 3.7.3 through 3.7.5 <br> Symptom When a camera is enabled or disabled in the exacqVision client, ESM backend will crash. In the UI in the upper right corner, you will notice servers dropping and reconnecting. Inspection of importer log will show the crash. <br> Workaround Do not disable/enable… Continue reading Disabling or enabling of a camera will cause ESM importer to crash
How to Reduce the ESM Importer Count
Symptom: High CPU Usage seen on the ESM machine. CPU increases every 10-15 seconds to 99%. <br> Problem: ESM utilizes an environmental variable named ‘_ESM_NUM_IMPORTERS’. Lowering this value will limit the number of sub importers that talk to the servers. An example application for this use would be when there are a low number of servers… Continue reading How to Reduce the ESM Importer Count