Tag: IMB-X1313

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exacqVision Server Windows Knowledge Support Support exacqVision Server Products

Windows Server 2022 Showing Only One Network Card

Description 

Some Exacq NVRs built with Microsoft Windows Server 2022 only acknowledge one network interface, rather than two, when being configured out-of-box.

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Product 

Issue has been noted on BBE systems ASRock Industrial IMB-X1313 system boards, listed below.

  • Z-Series systems
  • Some A-Series systems, depending on the system options ordered

NOTE: Windows Server OS is an optional upgrade for many systems, so this will not apply to all systems listed above.

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Steps to Reproduce 

  1. Power on unit<br><br>
  2. Check Windows Device Manager for listed network interfaces<br><br>
  3. Check exacqVision Client Network Settings

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Expected Results 

All network cards are recognized and appear listed.

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Actual Results 

Only one interface is listed.

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Solution

Attempt solution starting with Step 9 first. If this still fails, repeat steps beginning with Step 1, which requires opening the system chassis.

  1. Power the system down gracefully using the shutdown option from the OS.<br><br>
  2. Unplug system and press the power button to drain any residual power off the board.<br><br>
  3. Open the system, locate and remove the CMOS battery from the system board. Wait 5 to 10 minutes before continuing.<br><br>
  4. Replace the CMOS battery.<br><br>
  5. Reconnect power to the system.<br><br>
  6. Power on the system.<br><br>
  7. Enter the system BIOS or Boot Option menu and boot to the UEFI partition.<br><br>
  8. Check for changes in recognition of the additional network interface(s). If no change, continue with next steps.<br><br>
  9. Restart the system and enter BIOS.<br><br>
  10. Open to the Exit menu and select Load Defaults.<br><br>
  11. Reboot and enter BIOS again, select the UEFI partition as the boot option.<br><br>
  12. Check Windows Device Manager and Network Settings to validate that the additional interface(s) are detected.

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AES-842 Has been created to investigate this.

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Additional Steps

Pull the logs from the UEFI

  1. Open CMD.<br><br>
  2. Enter the following:
    mountvol z: /S<br><br>
  3. Type cd z: and press Enter.<br><br>
  4. Type dir and press Enter.<br><br>
  5. Type cd EXACQ and press Enter.<br><br>
  6. Open File Explorer and locate the logs in the Z partition. This is hidden by default. If you make them visible using File Explorer options, be sure to set to hidden again after you are done collecting logs.<br><br>
  7. Collect the txt and xml files from the logs and add them to a newly created ZIP file to copy from the system.<br><br>
  8. When done collecting logs, return to CMD and enter
    mountvol z: /d
    to remove the temporarily mounted volume.

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User Guides Documentation Categories Products exacqVision Hardware

ASRock Industrial IMB-X1313 System Beep Codes

Beep SequenceDescriptionTroubleshooting
1 short constant beepError with RAM refresh1. Check RAM for physical damage.
2. Try another stick of RAM.
3. BIOS update
2 short beepsRAM parity error1. If adding new memory, try removing to see if this fixes issue.
2. Check for conflicts in memory types.
3. Check power supply for unstable voltages.
3 short beepsRAM read/write test failed1. Repair corrupted files.
2. Perform memory tests
4 short beepsSystem clock errorTry synchronizing system time with an internet (NTP) time source.
5 short beepsCPU errorCheck that CPU is properly seated.
6 short beepsKeyboard not detected/
keyboard controller error		Check keyboard is properly connected or try a different keyboard.
7 short beepsGeneral CPU or RAM error1. Check that CPU is properly seated and connected.
2. Check that RAM is properly seated and connected.
3.Inspect connections for dirt or corrosion.
8 short beepsGraphics controller errorCheck for proper connections to any graphics cards installed and that enough power is provided to the card.
9 short beepsROM errorCheck if system is attempting to boot from an external device.
10 short beepsROM read/write error1. Run a memory diagnostic, such as mdsched.exe in Windows.
2. Clear CMOS
11 short beepsCPU cache check failure1. Check CPU temperature.
2. Inspect CPU fan for proper function.
3. Clear dust or dirt from CPU fan.
4. Check for faulty CPU heatsink.

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