Description:
User cannot change OSD colors for rules defined in Analytics tab in Camera configuration
Tested Version:
20.09.08
Fixed:
21.03.107.0
Tag: Illustra
- What is the default IP address and credentials?
192.168.1.168, admin/admin - Unable to adjust Zoom on Camera?
Windows XP/7 and IE7/8/9/10/11
Clean IE cache
Add IP to Trusted site
Java Settings , lower security to Medium
Add IP to Compatibility View
Make sure to install active X and accept java when prompted - Camera picture Off set on Illustra 200/210/600/610
Add IP address to compatibility view - Zoom not working after JAVA 8 upgrade
At this point JAVA8 need to be uninstall and reinstall JAVA7 latest version - Illustra 400 Box camera alarm input setup
Using hardwire contact to trigger an Alarm
To trigger the Illustra 400 alarm contact using hardwire connection you need to:- Browse under Setup/ Application/ Events
- Create an Event and enable Digital Input under Trigger
- Hit Submit to save the changes
- Short DCo & ALMi if set for Normally open (default)
- ADCI600-M111 or ADCI610-M111 not connecting with HDVR
If you need to connect the compact mini dome camera models ADCI600-M111 or ADCI610-M111 to the HDVR v2.2 or higher, make sure to
Under SETUP -MAINTENANCE – API/ONVIF, uncheck “Enable ONVIF Authentication.” Otherwise, you risk to have the camera not connecting or drop out from the HDVR. - No Composite Video out on Illustra 600/610
The Illustra 600/610 cameras have a Composite video out. But is defaulted to OFF in the web menu.
Under IMAGE/CODEC turn TVout Stream to ON - No video on Internet Explorer 9 and Quicktime is already installed illustra 625
- Add the camera in the trusted sites.
- Open quicktime and go to edit – preferences – quicktime preferences, change from Auto to Custom 554.
- Select advanced tab
- Under streaming and transport setup, change to Custom
- Change the Transport to UDP port ID 554
- Note: IE in 64 bit is not supported. Only IE 32 bit will work. So far IE8, 9 and 10 have worked
- PoE Specifications
AD IP Camera specs:- PoE = 9W (INDOOR)
- PoE+ = 23W (OUTDOOR)
PoE Specs:
- PoE can provide long cable runs e.g., 100 m (330 ft) and deliver 12 W of power.
- PoE+ provides even more power, 25 W of power.
- Injects power onto the Ethernet segment (44-57 VDC)
- The distance may vary depending on the type of cable used, ex: CAT5 vs CAT6.
- RTSP Command
Video Edge ADCIPEXX Primary Video rtsp://192.168.1.168/camera.stm
illustra 400 Primary Video rtsp://192.168.1.168:554/live1.sdp Secondary Video rtsp://192.168.1.168:554/live2.sdp
illustra 210/600/610 Primary Audio/video: rtsp://192.168.1.168:7778/primarystream, Primary Video: rtsp://192.168.1.168:7779/primarystream, Secondary Audio/Video: rtsp://192.168.1.168:7780/secondarystream, Secondary Video: rtsp://192.168.1.168:7781/secondarystream Audio: rtsp://192.168.1.168:7777/audio
illustra 600-M/610-M Compact Primary A/V stream: rtsp://192.168.1.168:554/ufirststream , Second A/V stream: rtsp://192.168.1.168:554/usecondstream
To enable motion detection on an Illustra 825 Pro Minidome in exacqVision, Stream 2 should always be set for H.264 video compression format with a resolution of 1920×1080 or less. The encoder chip in this camera generates motion notification only on an H.264 stream at that resolution or lower.
Affected platforms
Illustra cameras running the exacqVision Edge application in non-DHCP environments
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Description
In a non-DHCP environment, a factory default Illustra camera will acquire a known IP address of 192.168.1.168. Follow these steps to assign the desired IP address to the edge camera:- Connect the Edge camera to the network.
- Connect a computer to the same switch as the edge camera.
- On the computer, note your existing network settings and then change the network adapter settings to the following:
- Assign a static IP to one of the adapters matching 192.168.1.x, where x is a number 1-254. Make sure this address is not already used by another machine on the network.
- Download and run the Illustra Connect Tool utility from Illustra Software Downloads
- Once it discovers the Edge camera at address 192.168.1.168, set the network configuration to the desired IP address.
- Reboot the camera.
- Change the computer network adapter settings back to the original IP address.
- Use the IP address to connect to exacqVision Edge server with the exacqVision client.
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Affected platforms
exacqVision Server 5.10 or later with Illustra cameras using the Illustra3 plugin
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Symptom
When exacqVision reconnects to an Illustra camera during a stream restart, the socket connection communicating motion events and input trigger events could fail. If this happens, exacqVision will stop processing motion events and input trigger events.
This is caused by the camera responding with an error when the plugin requests the metadata stream URL after the stream restart. If the camera is not yet ready to respond and sends an error to the plugin, the plugin will no longer try to re-establish the connection.
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Workaround
Two possible workarounds:
- Disable and then enable the camera connection.
- Edit and save the motion mask of the camera.
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Resolution
Fixed in exacqVision Server 7.4 and above
Description
Illustra3 supports a separate http socket to stream metadata such as analytic/motion/input trigger. This allows the device level support of events independent of the video stream. Which provides a device level connection state that could be use to monitor the device.
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Version Introduced
r52213 (RC 5.10.x)
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Platform
All
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Steps to reproduce
illustra3 camera(625/825/mini-dome/mini-bullet/Pro/Flex)
program an “IP Camera Connection” event linking for the illustra3 device connection.
disable streaming recording.
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Expected result
stream connection disabled.
device connection is connected and input trigger still available.
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Actual result
stream connection disabled.
device connection is also disconnected with the video stream.
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Work Around
none
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Version Fixed
none
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Keywords
Illustra3
Analytic support for the Illustra3 plugin in server version 8.0.x requires firmware 1.2.x and above.
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There are two analytic engines, face detection and object tracking. For object tracking rules, the firmware does not provide a unique id but are based on name provided by the user when the the rules are created. Because of that the user has to be aware that if the name of the rules are changed after they are already added to our event linking, the event linking item could become invalid and would need to be updated in our client.
Description
The Pro Gen3 series uses the TI video chipset and requires at least one H.264 stream at 1920×1080. The illustra3 plugin would not allow changing the encoder type to MJPEG in Stream 2 but it does not prevent the user from setting Stream 2 to MJPEG, which causes motion related issues with our plugin. Setting Stream 2 to MJPEG could cause two issues.
- Inconsistent motion events(motion could stay on or off continuously)
- Motion tab disappears after updating motion configuration in client.
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Version Introduced
RC5.10
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Platform
All
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Steps to reproduce
- Go to the camera’s web interface and set Stream 2 to MJPEG.
- Connect the Illustra Pro Gen3 camera to the server with motion tab still available.
- Change the motion sensitivity in the client and verify motion tab disappeared.
- From the camera web interface change Stream 2 back to H.264.
- Disable/enable the camera from the client and motion tab should be enabled.
- Verify changing motion settings and motion tab stay available.
- Verify motion event is working.
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Expected result
- Motion event stay consistent
- Motion tab available
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Actual result
- Motion is inconsistent
- Motion tab disappeared
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Work Around
From the camera web interface, set Stream 2 to H.264.
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Motion mask configuration from the api has been updated by the firmware and now uses motion window index instead of in the motion region. For Illustra Essentials, the updated firmware supports both version 1(motion region) and version 3(motion window) types for configuration of motion mask. The supported firmware to use for Essentials Gen2 should be greater than vEsse5.01.01.00.0004.
Description
When connecting to some essentials camaera’s OEM’ed by Dahua, the customer can put the camera in a mode that shows jpeg in a low quality and the quality slider has no apparent effect.
To reproduce
- Add an essentials IES02D1OCWIYB to a >= 8.1.5.102802
- each change of codec and bitrate mode must be made separately on this device.
- Select H.264 and apply
- select CBR and apply.
- Select MJPEG and apply
- Camera stuck in CBR and poor image quality
- Select H.264 and Apply.
- Select Constant Quality and apply
- Camera still stuck in CBR and poor image.
Workaround
- Factory default camera
- avoid switching H.264 to CBR before selecting MJPEG.