Illustra Motion stops reporting from within the Exacq Software.
This has been seen on the Illustra IPS03-D12-OI03 and IPS05-D12-OI03
There is a combination of updates that need to be performed.
First, upgrade the Exacq Server Software to 22.03.4 or higher
Second, download Illustra Firmware version Illustra.Pro3.02.09.00.0003 and upload it to the individual cameras demonstrating the issue.
After it has been successfully uploaded to the camera and the device has rebooted. Disable/Re-enable the camera under Add IP Cameras and verify the camera is displaying video.
Tyco Illustra Pro Gen3 cameras placed in Corridor Mode will not have motion masks/detection zones that match between the exacqVision Client’s camera settings page and the camera’s web browser graphical interface. Nothing can be done to properly synchronize the motion masks/detection zones between the two interfaces.
In the exacqVision Client, Motion masks are created to block out areas where motion detection IS NOT DESIRED and are displayed in red. In the Illustra camera, the Motion Detection Zones are created to define areas where motion detection IS DESIRED and are displayed in yellow. Essentially, the displays should be the inverse of each other but the respective zone area(s) in the field-of-view should match.
Figure 1 displays one possible symptom where the Illustra camera has the entire field-of-view defined for motion detection but the corresponding zone in the exacqVision Client shows an area “masked” for exclusion. The client motion mask CANNOT be deleted. This is an error condition.
Figure 1. Side by side comparison of Illustra web page Motion Detection tab vs. exacqVision Client Motion tab.
In other words, a full-screen motion detection area set in the camera is displayed as masked for ignoring motion events in some areas from within the client. Smaller zones do not match either.
Illustra Pro Gen3 2MP, 3MP, 5MP, & 8MP Mini-Dome and Bullet camera models are affected. Verified with firmware versions:
