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Knowledge Support Support exacqVision Server Categories Products

Some Illustra Cameras will Connect but then Disconnect After 1 Minute

Issue

Some Illustra models, specifically ISL02B1BNWIY, will initially connect, but then disconnect after 1 minute.  

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Workaround

  • Downgrade to 20.03.5 server.
  • Specify #transport=rtsp
  • Specify #transport=udp

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Resolution

  Fixed in exacqVision Server 20.03.124  

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Version Affected

exacqVision Server 20.03.6  

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Version Fixed

exacqVision Server 20.03.124

Categories
Knowledge Support Support Categories Products exacqVision Integrations

Factory defaulted Illustra cameras cannot be discovered by exacqVision running on Ubuntu

Symptom

When Illustra cameras are factory defaulted they have a gateway value of 0.0.0.0 in the network settings. Ubuntu servers use a mechanism called “reverse path filtering” set

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Affected platforms

Illustra Pro, Flex and Essentials cameras
Ubuntu 10.04, 12.04, 14.04

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Workaround

Edit the network security configuration file in /etc/sysctl.d/
Change the value from Strict mode (1) to Loose mode (2) for all interfaces0 – No source validation.

0
 – No source validation.
1 – Strict mode as defined in RFC3704 Strict Reverse Path
Each incoming packet is tested against the FIB and if the interface
is not the best reverse path the packet check will fail.
By default failed packets are discarded.
2 – Loose mode as defined in RFC3704 Loose Reverse Path
Each incoming packet’s source address is also tested against the FIB
and if the source address is not reachable via any interface
the packet check will fail.

The exacqVision 7.2 service installer is being modified to set this value to 2 during install of exacqVision.