Failure to Receive Events from Illustra Pro Gen4 Multisensor

Description Users fail to receive alerts and/or ExacqVision actions configured through Event Linking or Event Monitoring fail to occur when using an Illustra Pro Gen4 Multisensor camera as the source. <br> Product <br> Steps to Reproduce None. This issue exists in firmware prior to Illustra.SS017.06.05.00.0008 <br> Expected Results Analytic events, including those caused by motion… Continue reading Failure to Receive Events from Illustra Pro Gen4 Multisensor

Create Illustra camera privacy zone

Description  This document will outline the process of creating a privacy zone on an Illustra camera. Expected Results  When the camera is connected to exacqVision you will be able to create a privacy zone through the inbuilt options. Actual Results  The inbuilt option is greyed out/disabled for Illustra cameras. Solution Create the privacy zone in… Continue reading Create Illustra camera privacy zone

Do not downgrade Illustra camera firmware on cameras that use iAPI3 interface

Affected Platforms Illustra cameras running firmware that supports the iAPI3 inteface, including the i625 PTZ, i825 Fisheye and 2/3/5 MP Pro series models. Description Do not downgrade the firmware on any Illustra cameras using the iAPI3 interface. This can cause corruption and some iAPI3 requests could return “Internal Server Error” messages. In some cases, video… Continue reading Do not downgrade Illustra camera firmware on cameras that use iAPI3 interface