Tag: Illustra Body Worn

Uninstalling Illustra Body Worn Camera Kiosk 2.x and higher

Post author By Bhargav Atturu
Post date January 11, 2024

Complete the following steps to fully remove all components of the Illustra Body Worn Camera Kiosk software and remaining settings files.

Access Windows program features using one of the methods listed:
- Press the Windows task bar icon and type ‘remove’, then select the ‘Add or remove programs‘ search result that appears.
- Press the Windows task bar icon and click the gear icon for Settings. Within the Windows Settings window, select Apps.
Within the Apps & Features window locate each of the following components. Select each one and choose ‘Uninstall‘.
- Body Worn Camera
- Illustra Mobile Live Relay
- Illustra Mobile Video Manager
- JCI Dock Controller
After uninstalling the above listed components, locate and delete the following folders, if they have not already been removed:
- C:\Program Files (x86)\Tyco\BodyWornCamera
- C:\Program Files (x86)\Tyco\DockController
- C:\Program Files (x86)\Tyco\LiveRelay
- C:\Program Files (x86)\Illustra Mobile Video Manager
- C:\ProgramData\BWC
- C:\ProgramData\Tyco
- C:\Windows\System32\config\systemprofile\AppData\Local\JCI Dock Controller
Reboot the machine.

Tags Remove, Illustra Body Worn, BWC, 18566, Guest, Uninstall

exacqVision Integrations Other User Guides Knowledge Support Documentation Support Illustra Categories Products exacqVision Integrations

Illustra Body Worn Camera Indicators

Post author By Bhargav Atturu
Post date January 10, 2024

The following is a reference for the meaning of several indicators that may appear on the Illustra Body Worn Camera screen during use.

REC – indicates that the camera is recording to local storage
Information – pressing this icon on the camera’s touch screen displays the information panel with details about the camera
WiFi – when lit, this icon signifies that the camera is connected to a WiFi network
ONLINE – displayed when the device has a connection the Mobile Video Manager software and is ready for live streaming (live streaming requires a valid license)
Battery – indicates the current charge level
Alert – displayed when a configured action button has been pressed (See Integration Guide)
IR ENABLED – indicates the camera has enabled IR mode for poorly lit scenes
PRIVACY MODE ENABLED – camera wearer has enabled Privacy Mode, preventing Live streaming
(Requires camera firmware 8.2.0.111 or higher)

Tags Illustra Body Worn, BWC, 18545, Guest, Illustra

exacqVision Integrations Other Knowledge Support Support Illustra Categories Products exacqVision Integrations

Upgrading BWC Kiosk Software

Post author By Bhargav Atturu
Post date January 8, 2024

Upgrading the Illustra Body Worn Camera Kiosk software versions 1.x to Kiosk versions 2.0 and above is NOT supported.

Kiosk 2.0 represents a completely re-written application which will not update previous 1.x installations.

Users who wish to upgrade to Kiosk 2.0 and above will need to remove the 1.x application and perform a fresh Kiosk install with 2.0 or higher.

NOTE: A fresh installation of the Kiosk software will require rebuilding the Kiosk user accounts.

NOTE: When reconnecting to ExacqVision NVRs previously added users will no longer be associated with the previous user data as the underlying GUIDs will have changed.

Tags Guest, Illustra Body Worn, Bodycam, BWC, 18543

Knowledge Support Support Illustra Categories Products exacqVision Integrations

Clean Uninstall Illustra Body Worn Camera and Mobile Video Manager

Post author By Mena Awed
Post date September 25, 2023

Clean Uninstall Illustra Body Worn Camera and Mobile Video Manager

Introduction

This knowledge base article summarises how to cleanly remove the Illustra Body Worn Camera (BWC), JCI Dock Controller and the Illustra Mobile Video Manager software.

Uninstall Body Worn Camera and JCI Dock Controller

Uninstall JCI Dock controller software:
Control Panel > Programs and Features > JCI Dock Controller > Uninstall
Delete directory for JCI Dock Controller software:
C:\windows\System32\config\systemprofile\AppData\Local\JCI Dock Controller
Uninstall Body Worn Camera software:
Control Panel > Programs and Features> Body Worn Camera > Uninstall
Delete directory for BWC software:

C:\ProgramData\BWC

Uninstall Illustra Mobile Video Manager

Uninstall the Illustra Mobile Video Manager application in Windows:
Control Panel > Programs and Features> Illustra Mobile Video Manager > Uninstall
Delete the Illustra Mobile Video Manager directory:
C:\Program Files (x86)\Illustra Mobile Video Manager
Delete the Registry key directory located at this path: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Illustra Mobile Video Manager

Tips

The BWC setup.exe (Kiosk/JCI Dock Controller) must be installed prior to the Illustra Mobile Video Manager:

2. Usernames for the associated applications are noted below:
BWC Kiosk = “admin”
JCI Dock controller = “admin”
Illustra Mobile Video Manager = “Administrator”