Description
Customer would like to change some map icon graphics, some bullet cameras are displayed as domes on the map graphic. He has asked if there is a config file that contains the map graphic information
Product
- exacqVision Client
Steps to Reproduce
- Add a Camera to a new or existing map (Configuration > Maps)
- Make note of the Icon
Expected Results
Expected box camera Icon
Actual Results
PTZ/Dome camera Icon
Solution
This is expected behavior in the sense that the icon will follow whatever is detected by the camera plugin and will match the icon shown for the camera throughout the exacqVision Client.
As a possible workaround access the cameras settings page. If there is a Mechanical PTZ tab present. then toggling the serial port from Off to IP will also change the icon from box to dome.
If you suspect that there is an issue in the way the cameras capabilities are being detected resulting in the wrong icon being used then.
- verify the camera has been tested (Check https://www.exacq.com/integration/ipcams/)
- escalate the case, an engineering ticket will need to be created so the correct icon type is detected for that specific camera model.