Affected Platforms
Illustra cameras running firmware that supports the iAPI3 inteface, including the i625 PTZ, i825 Fisheye and 2/3/5 MP Pro series models.
Description
Do not downgrade the firmware on any Illustra cameras using the iAPI3 interface. This can cause corruption and some iAPI3 requests could return “Internal Server Error” messages. In some cases, video will not stream.
Workaround
Reset the unit back to factory default firmware version and upgrade from there as neccessary. Documents and firmware are attached to this KB
This process requires requesting a service account password from Tyco based on the MAC address of the unit.
Resolution
None
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Do-not-downgrade-Illustra-camera-firmware-on-cameras-that-use-iAPI3-interface.pdf