This document assumes you have installed Enterprise Manager version 24.12 or higher and wish to enable SSL for HTTPS connections to the Enterprise Manager webpage. NOTE: For a trusted certificate, it is recommended that you purchase a third-party intermediate certificate from one of many online providers. Exacq cannot guarantee the legitimacy or security of a… Continue reading Enabling HTTPS connections for Enterprise Manager version 24.12. and higher
Tag: HTTPS
Changing the Mobile Listening Port for exacqVision Server
When using the exacqVision Mobile app with the release of exacqVision Server 24.09 or higher, the exacqVision Mobile app will connect directly to the exacqVision Server service rather than require the intermediary exacqVision Web Service. By default the service will listen for incoming mobile app connections on port 8443. This may be manually changed by… Continue reading Changing the Mobile Listening Port for exacqVision Server
Enhanced vs Standard Security on Illustra cameras
After logging into your Illustra camera for the first time, accepting the End User License Agreement, and creating a Host ID, you will be asked to select a security mode. Enhanced is selected by default. As the message indicates, Enhanced will automatically select several advanced security options, such as enabling additional authentication needs, like forcing… Continue reading Enhanced vs Standard Security on Illustra cameras
Enabling HTTPS For exacqVision Enterprise Manager Versions 22.06 thru 24.09
For Instructions on exacqVision Enterprise Manager version 22.03 or older see Knowledge Base Article #12724 The following document details how to enable HTTPS connections to exacqVision Enterprise System Manager from update 22.06 thru 24.09.2.1. For a trusted certificate, it is recommended that you purchase a third-party intermediate certificate from one of many online providers. If… Continue reading Enabling HTTPS For exacqVision Enterprise Manager Versions 22.06 thru 24.09
Enabling HTTPS For exacqVision Enterprise Manager Versions 22.03 or Lower
IMPORTANT For Instructions on current versions of exacqVision Enterprise Manager versions 22.06 or higher see Knowledge Base Article #12804 This document details how to enable HTTPS connections to exacqVision Enterprise System Manager on versions 22.03 or lower. For a trusted certificate, it is recommended that you purchase a third-party intermediate certificate from one of many… Continue reading Enabling HTTPS For exacqVision Enterprise Manager Versions 22.03 or Lower
Axis Cameras using HTTPS With a Hostname
Description Axis Cameras running Firmware 9.0 and above fail to connect and stream video when configured to use a hostname instead of IP address and the protocol in the exacqVision Client has been set to HTTPS Required. Product Steps to Reproduce In the exacqVision Client: Go to Add IP Cameras. In the Hostname/IP Address field,… Continue reading Axis Cameras using HTTPS With a Hostname
exacqVision Web Server HTTP Policy “Redirect to HTTP” Broken
Description HTTP to HTTPS redirect implementation is broken and always supplies and internal IP address for the redirect, leading to any and all redirect from outside of the local network to fail. Product Steps to Reproduce Expected Results HTTP requests are redirected to HTTPS Actual Results Fails to connect Solution Update exacqVision… Continue reading exacqVision Web Server HTTP Policy “Redirect to HTTP” Broken
Green Lock and Gear Icons in the exacqVision Client
Description A green icon indicates a secure (HTTPS) connection is being used for either or both the configuration connection to the device and/or the video stream. Product exacqVision Client Solution The green lock and gear icons are used as a visual indicators of the connection protocol being used by the camera. They can be found… Continue reading Green Lock and Gear Icons in the exacqVision Client
Creating a Non Password Protected Cert for Web Service
Problem Currently password protect HTTPS certificates are not supported in exacq web service. They will fail to load when saved on the web service Solution As password protected HTTPS certificates not supported in the web service the customer can either request a non-password protect cert from the provided. If the password is known, we can… Continue reading Creating a Non Password Protected Cert for Web Service
My Illustra Camera Isn’t Recording Motion
Issue Illustra cameras may be showing a status of “Motion not Supported” or motion is not being detected. As part of cyber security compliance Illustra camera firmware is now defaulting to ‘Enhanced’ vs ‘Standard’ security resulting in the camera sending out metadata over HTTPS instead of HTTP. Resolution Select one of the following options: <br>