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Knowledge Support Support Categories Products exacqVision Hardware Uncategorized

Windows 10 Hostname

Description

From the June 2022 release to the March 2023 release, the Windows 10 hostname will be the default randomized/generated one by Windows, usually something like “DESKTOP-XXXXXXX” instead of the serial number, which either “ERXXXXXXXX” or “CCPXXXXXXXX”.  The fix is planned for the March release of 2023.

This issue affects images for the following release cycles:
June ’22
Sept ’22
Dec ’22

Production begins shipping with the new image about a month after the initial release. So this issue effects machines built between July 15th 2022 through April 14th of 2023.

This only affects/affected Windows 10 and not Windows Server.

Solution

There are several ways to update the hostname in Windows. Below are steps to change the hostname using Powershell.

  1. Open Start menu.
  2. Type Powershell, then right-click on Windows Powershell and select Run as administrator.
  3. Locate the Serial Number of your machine using the sticker on the side, then type the following to update the hostname (replacing <SerialNumber> with your actual Serial Number):
    Rename-Computer -NewName "<SerialNumber>"
  4. Type the following to restart the machine:
    Restart-Computer
Categories
exacqVision Server Products

Axis Cameras using HTTPS With a Hostname

Description 

Axis Cameras running Firmware 9.0 and above fail to connect and stream video when configured to use a hostname instead of IP address and the protocol in the exacqVision Client has been set to HTTPS Required.

Product 

  • Axis Firmware 9.0 and above
  • exacqVision Server 22.06

Steps to Reproduce 

  1. Make sure the camera has a self-signed certificate and that the network and the server are set up accordingly. This would require a DNS pointer to be created.<br><br>
  2. Log into the camera’s web interface and navigate to certificate section.<br><br>
  3. Choose the appropriate certificate action.
    <br><br>
  4. Navigate to the HTTP/HTTPS menu.<br><br>
  5. Verify the Allow access through option is set to ‘HTTP and HTTPS’.
    1. In the exacqVision Client:
      1. Go to Add IP Cameras.
      2. In the Hostname/IP Address field, enter the hostname of the camera instead of the camera’s IP address.
      3. In the Protocol drop down box, select ‘HTTPS Required’.

    <br>

    Expected Results 

    The camera should connect and stream video.

    <br>

    Actual Results 

    • The camera fails to connect.
    • The Status shows “Device not Streaming” and the Troubleshooting Steps are “Device not streaming. The device is connected but video hasn’t been received in the last 10 seconds.”

    Solution

    Within the Add IP Cameras page of the client:

    1. Disable the camera.<br><br>
    2. Append #transport=tcp to the hostname already listed.

      Example: “axis-b8a44f307314” would become “axis-b8a44f307314#transport=tcp”<br><br>
    3. Enable the camera.<br><br>
    4. The camera should connect and stream video.

    <br>