Tag: Help

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Knowledge Support Support exacqVision Client Categories Products

Missing Help Menu Options

Description

This article describes why some menu options may not appear to all users of the exacqVision Client software.

Products

  • exacqVision Client (all versions) – on Windows OS

Issue

  1. When pressing the Show Help button (?) in the upper-right corner of the exacqVision Client, some menu options are missing.
  2. When selecting Support Diagnostics from Show Help menu, the only button provided is Save.

Expected Results

Pressing the Show Help button provides many options, several of which link to useful pages on Exacq.com or the Exacq Support Portal.

Actual Results

  1. The Show Help menu provides only Help, Support Diagnostics, and About options.
  2. When exporting Support Diagnostics, the Upload button is not available to directly access and use the support web form page.

Solution

This is expected behavior when the exacqVision Client software is not run with administrator privileges. This is controlled by the operating system.

  1. To resolve temporarily, right-click on the exacqVision Client icon and choose Run as Administrator, or if performing from the Start menu Favorites, right-click the exacqVision Client icon, select More, then choose Run as Administrator.
  2. To resolve permanently, add the operating system user to the local OS Administrator group.

NOTE: Solutions listed above may not be possible if the IT policies at the site do not permit exacqVision Client workstation operators to have admin access.

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