Cloudvue KT-1 Access Quickstart
Tag: Hardware
False Positive drives offline status for disks labeled “sat” – invalid disk type errors
False Positive drives offline for disks labeled “sat” – invalid disk type errors Exacq Support has identified an issue with SMART attribute labels causing false positive drive offline errors on the hardware tab of ExacqVision Client. Some Disks may show error of “invalid disk type” Some systems may contain drives that get listed as… Continue reading False Positive drives offline status for disks labeled “sat” – invalid disk type errors
G-Series is showing Unsupported Server Hardware
The Hardware Monitoring tab for Exacq G-Series displays the message “Unsupported server hardware”. This is expected behavior. <br>
Axis Edge losing config XML on power loss
In the ExacqVision Edge Server Trunk build version 21.06.114, We have improved our config persistence algorithm to guard against sudden power losses. you can download and use this version or wait until the next official release which is 21.09
Factory resetting the bios for G-Series Micro
IMPORTANT: This article reflects G-Series Micros built prior to mid-2024. To factory reset the bios for G-Series Micro, you need to follow these steps:- 1-Unplug power cable from the Unit 2-Remove the 4x Phillips Chassis screws 3-Remove bottom and top cover 4-Remove the RAM stick 5-Plug in power cable (should turn on automatically), and Wait… Continue reading Factory resetting the bios for G-Series Micro
Top 10 Illustra Camera Questions
What is the default IP address and credentials?192.168.1.168, admin/adminUnable to adjust Zoom on Camera?Windows XP/7 and IE7/8/9/10/11 Clean IE cacheAdd IP to Trusted siteJava Settings , lower security to MediumAdd IP to Compatibility ViewMake sure to install active X and accept java when promptedCamera picture Off set on Illustra 200/210/600/610Add IP address to compatibility viewZoom… Continue reading Top 10 Illustra Camera Questions
HBA jumper placement
Description The Host Bus Adapter (HBA) cards have a series of jumpers in place that should not be moved. See below pictures for proper jumper placement.
Second on board NIC missing
Description There have been a couple of servers manufactured at the Bentel facility with Q87 motherboard that does not detect the second on board NIC out of the box. This is due to a bios misconfiguration during manufacturing. <br> Platform Linux and Windows with Q87 motherboard The servers we found in the field with this… Continue reading Second on board NIC missing
Dirty Cache not allowing OS to boot
If a customer calls with a system not booting and is prompted to hit X to clear the Cache, please see this forum on current suggestions and provide feedback. https://forum.exacq.com/t/current-issue-dirty-cache/74 Note: This has not been fully root caused yet but recommendations can be found here: