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Tag: Hardware
False Positive drives offline for disks labeled “sat” – invalid disk type errors
Exacq Support has identified an issue with SMART attribute labels causing false positive drive offline errors on the hardware tab of ExacqVision Client.
Some Disks may show error of “invalid disk type”
Some systems may contain drives that get listed as “sat” instead of “ata” or “scsi” per smartctl -j -scan queries. This labeling causes the Hardware Tab of ExacqVision Client to show some drives offline, though data can be written to and retrieved from this drive.
Product
-ExacqVision Server 22.12.2.0 – ExacqVision Server 23.06.2.0
Steps to Reproduce
- Update ExacqVision Server from version 22.09 to versions 22.12 thru versions 23.06.
2. Observer the Hardware tab for select drives showing “offline” status.
3. Verify can write data to drive that shows offline
Expected Results
Drives should remain with status of “Healthy” on hardware tab after update.
Actual Results
Select Drives may show false positive error/status of “Offline”
Solution
Update to ExacqVision server 23.09.102 or higher which contains fix for this issue.
The Hardware Monitoring tab for Exacq G-Series displays the message “Unsupported server hardware”. This is expected behavior.
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In the ExacqVision Edge Server Trunk build version 21.06.114, We have improved our config persistence algorithm to guard against sudden power losses.
you can download and use this version or wait until the next official release which is 21.09
IMPORTANT: This article reflects G-Series Micros built prior to mid-2024.
To factory reset the bios for G-Series Micro, you need to follow these steps:-
1-Unplug power cable from the Unit
2-Remove the 4x Phillips Chassis screws
3-Remove bottom and top cover
4-Remove the RAM stick
5-Plug in power cable (should turn on automatically), and Wait ~10 seconds
6-Unplug power cable
7-Assemble back the RAM stick
8-Carefully unplug the RTC Battery from the 2pin connector
9-Plug power cable (should turn on automatically)
10-Shutdown the PC
11-Unplug the power cable
12-Plug the RTC Battery back in
13-Plug Power cable
BIOS settings should be reset to defaults now
- What is the default IP address and credentials?
192.168.1.168, admin/admin - Unable to adjust Zoom on Camera?
Windows XP/7 and IE7/8/9/10/11
Clean IE cache
Add IP to Trusted site
Java Settings , lower security to Medium
Add IP to Compatibility View
Make sure to install active X and accept java when prompted - Camera picture Off set on Illustra 200/210/600/610
Add IP address to compatibility view - Zoom not working after JAVA 8 upgrade
At this point JAVA8 need to be uninstall and reinstall JAVA7 latest version - Illustra 400 Box camera alarm input setup
Using hardwire contact to trigger an Alarm
To trigger the Illustra 400 alarm contact using hardwire connection you need to:- Browse under Setup/ Application/ Events
- Create an Event and enable Digital Input under Trigger
- Hit Submit to save the changes
- Short DCo & ALMi if set for Normally open (default)
- ADCI600-M111 or ADCI610-M111 not connecting with HDVR
If you need to connect the compact mini dome camera models ADCI600-M111 or ADCI610-M111 to the HDVR v2.2 or higher, make sure to
Under SETUP -MAINTENANCE – API/ONVIF, uncheck “Enable ONVIF Authentication.” Otherwise, you risk to have the camera not connecting or drop out from the HDVR. - No Composite Video out on Illustra 600/610
The Illustra 600/610 cameras have a Composite video out. But is defaulted to OFF in the web menu.
Under IMAGE/CODEC turn TVout Stream to ON - No video on Internet Explorer 9 and Quicktime is already installed illustra 625
- Add the camera in the trusted sites.
- Open quicktime and go to edit – preferences – quicktime preferences, change from Auto to Custom 554.
- Select advanced tab
- Under streaming and transport setup, change to Custom
- Change the Transport to UDP port ID 554
- Note: IE in 64 bit is not supported. Only IE 32 bit will work. So far IE8, 9 and 10 have worked
- PoE Specifications
AD IP Camera specs:- PoE = 9W (INDOOR)
- PoE+ = 23W (OUTDOOR)
PoE Specs:
- PoE can provide long cable runs e.g., 100 m (330 ft) and deliver 12 W of power.
- PoE+ provides even more power, 25 W of power.
- Injects power onto the Ethernet segment (44-57 VDC)
- The distance may vary depending on the type of cable used, ex: CAT5 vs CAT6.
- RTSP Command
Video Edge ADCIPEXX Primary Video rtsp://192.168.1.168/camera.stm
illustra 400 Primary Video rtsp://192.168.1.168:554/live1.sdp Secondary Video rtsp://192.168.1.168:554/live2.sdp
illustra 210/600/610 Primary Audio/video: rtsp://192.168.1.168:7778/primarystream, Primary Video: rtsp://192.168.1.168:7779/primarystream, Secondary Audio/Video: rtsp://192.168.1.168:7780/secondarystream, Secondary Video: rtsp://192.168.1.168:7781/secondarystream Audio: rtsp://192.168.1.168:7777/audio
illustra 600-M/610-M Compact Primary A/V stream: rtsp://192.168.1.168:554/ufirststream , Second A/V stream: rtsp://192.168.1.168:554/usecondstream
Description
The Host Bus Adapter (HBA) cards have a series of jumpers in place that should not be moved. See below pictures for proper jumper placement.
Description
There have been a couple of servers manufactured at the Bentel facility with Q87 motherboard that does not detect the second on board NIC out of the box. This is due to a bios misconfiguration during manufacturing.
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Platform
Linux and Windows with Q87 motherboard
The servers we found in the field with this issue were from the 25 and 26 week of 2017 and the serial number starts with 355S.
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Fix
- Reboot the machine and press “F2” on the BIOS splash screen.
- Enter “admin256” as the BIOS password.
- Navigate to “Advanced > Onboard Devices Configuration”
- Verify that “Intel I211 LAN Controller” and “Intel I218 LAN Controller” are enabled.
- Press “F10” to save and exit.
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If a customer calls with a system not booting and is prompted to hit X to clear the Cache, please see this forum on current suggestions and provide feedback.
https://forum.exacq.com/t/current-issue-dirty-cache/74
Note: This has not been fully root caused yet but recommendations can be found here: