Description Passwords for cameras and other IP devices connected to exacqVision are stored in encrypted form. They may not be reset or viewed from the exacqVision software or configuration. This is intended for your system and device protection. Solution In the event you are unable to login to the device, you will need to factory… Continue reading Lost or Forgotten Camera Password
Tag: Guest
Lost or Forgotten Server Admin Password
Description User passwords are stored in an encrypted form for your system security. When non-administrative users lose/forget their credentials, a system administrator may login to reset these. However, if the credentials for the exacqVision Server administrator account have been lost/forgotten, these cannot be recovered. Solution In cases where administrative access to the system can longer… Continue reading Lost or Forgotten Server Admin Password
Ubuntu Server Support
Description NVRs built and sold by Exacq with Ubuntu Linux use the Ubuntu Desktop release. Ubuntu is also released in a Ubuntu Server format. The primary difference being that Ubuntu Server does not have a graphical desktop environment and may not include many applications and packages that are installed by default with Ubuntu Desktop. Ubuntu… Continue reading Ubuntu Server Support
How to Determine if a Mobile User is Connected Through Remote Connections
Description The exacqVision Mobile application provides the ability to connect straight to the exacqVision Server service, without the use of the exacqVision Web Service, when using server version 24.09 and higher. This connection can be made directly or by means of the Remote Connections feature. This article instructs users on how to determine which method… Continue reading How to Determine if a Mobile User is Connected Through Remote Connections
exacqVision Mobile Connection Changes
The most recent release of the exacqVision Mobile app represents a departure from the previous functionality of Exacq Mobile 3. Previous versions of the mobile app connected to the exacqVision Web Service. The Web Service acted as a client to the Server, passing video between the server and mobile app. Changes in the architecture of… Continue reading exacqVision Mobile Connection Changes
Changing the Mobile Listening Port for exacqVision Server
When using the exacqVision Mobile app with the release of exacqVision Server 24.09 or higher, the exacqVision Mobile app will connect directly to the exacqVision Server service rather than require the intermediary exacqVision Web Service. By default the service will listen for incoming mobile app connections on port 8443. This may be manually changed by… Continue reading Changing the Mobile Listening Port for exacqVision Server
Remote Connections
exacqVision Server and Client versions 24.09 introduce our Remote Connections feature. This added feature currently only supports exacqVision Mobile. Connections for the Desktop Client, Exacq Mobile 3, or Web Client remain unchanged. Products What benefit does Remote Connections provide? Why don’t I have to configure port forwarding? Traditionally, users outside of a LAN wishing to… Continue reading Remote Connections
Kantech – Entrapass ver 8.70 & 8.62 stops showing the outputs and inputs in exacqVision
Description When connecting exacqVision Server to Entrapass versions 8.62 & 8.70 or updating Entrapass to these versions, it will stop showing the inputs in exacqVision. Product exacqVision Server any version with Kantech Entrapass ver 8.62 & ver 8.70. Steps to Reproduce Expected Results All Kantech inputs are displayed. Actual Results Solution The Kantech team has… Continue reading Kantech – Entrapass ver 8.70 & 8.62 stops showing the outputs and inputs in exacqVision
Analytics Email attachment is causing a High CPU utilization
Description When setting Event Linking for analytics to attach a video to the email notification, it would cause a high CPU utilization Product exacqVision Server 23.09.6.1 Steps to Reproduce Expected Results Send emails with attachments without any issues. Actual Results Not sending all the emails and causing a high CPU utilization and may crash the… Continue reading Analytics Email attachment is causing a High CPU utilization
Failed to load plugin analyticpi.so: load code -1
Failed to load plugin analyticpi.so: load code -1 Description This is expected behavior from exacqVision systems without integrations from supported analytic appliances.%BR%%BR% Refer to article: analyticpi plugin fails to load