The exacqReplay feature is a fast and convienient way to view recorded video or simply isolate a live camera for viewing. This short video shows how to use exacqReplay.
Tag: Guest
April 4th, 2024
Enterprise Manager may fail to send email notifications after update to 23.09.9.0.
ExacqVision support has identified an issue with failing email notifications after updating Enterprise Manager from a previous version to version 23.09.9.0 and up. This occurs when checking “Anonymous” as the send user, or additional configuration required for Exchange servers has not been completed.
NOTE: Email notifications have been confirmed to succeed using same SMTP configuration on version 23.06.2.0 but fails when update to 23.09.9.0 is completed.
Product
exacqVision Enterprise Manager Version 23.09.9.0
Steps to Reproduce
Update Enterprise Manager to version 23.09.9.0 from a previous version
Expected Results
Email notifications should continue to succeed with existing configuration.
Actual Results
Email notifications may fail with all or one of the following log errors: Failed email verification: SMTP AUTH extension not supported by server.Failed email verification: (550, b'5.7.60 SMTP; Client does not have permissions to send as this sender')Failed email verification: STARTTLS extension not supported by server.Failed email verification: (535, b'5.7.3 Authentication unsuccessful')
Solution
- disable “anonymous users” as send from address in Enterprise Manager and replace with an authorized SMTP user.
2. Turn on Basic Authentication method in Exchange/ SMTP server if option is available.
3. Make sure the user account sending notifications from Enterprise Manager has SMTP Authentication turned on in their exchange profile, and also that the “Send From” address used in Enterprise Manager was added to the exchange user as an email alias.
Exacq hardware serial numbers include both the year and the week number the system was built. See How to Find the Serial Number of an exacqVision System for help in finding your system’s serial number.
There are a few different serial number prefixes depending on where the system was built. They are:
- D14A
- AV
- ER
- 355S
- BH
- SR
After this, the next 2 digits will indicate the year – for example:
D14A2408123456
This system was built in the year 2024.
Next you will find 2 digits that indicate the week number – for example:
ER2408123456
This indicates that the system was built in the 8th week of 2024.
The remaining numbers are incrementing unique identification numbers.
<br>
Learn how to use the new Quick Add feature, introduced in exacqVision Server/Client 24.03 to remove the multistage process of setting up and adding new cameras to your exacqVision system. Quick Add combined with the Illustra Registration License tool provide an easy to use experience when pairing Illustra cameras with Exacq.
For a written article of these steps, see the Add IP Cameras – Quick Add article.
<br>
Description
Passwords for cameras and other IP devices connected to exacqVision are stored in encrypted form. They may not be reset or viewed from the exacqVision software or configuration. This is intended for your system and device protection.
Solution
In the event you are unable to login to the device, you will need to factory reset the device so that you may set new administrator credentials. You may then edit or re-add the device to your exacqVision software.
Refer to the documentation provided by the device manufacturer for details on how to default/factory reset the device.
<br>
Description
User passwords are stored in an encrypted form for your system security.
When non-administrative users lose/forget their credentials, a system administrator may login to reset these. However, if the credentials for the exacqVision Server administrator account have been lost/forgotten, these cannot be recovered.
Solution
In cases where administrative access to the system can longer be achieved, you must uninstall the exacqVision Server application and reinstall it.
- Begin the uninstallation process.<br><br>
- When prompted, opt to remove configuration files.<br><br>
- Reboot the machine to complete the full removal of all program files.<br><br>
- Log into the operating system with administrator privileges and re-install the exacqVision Server. This process will prompt you to create the credentials for the system administrator. <br><br>
- You will then need to add devices, add your system users, and configure the system.<br><br>
- When you have completed restoring the configuration, backup the system configuration using the Settings Export button on the Configure System > System tab.<br><br>
Description
NVRs built and sold by Exacq with Ubuntu Linux use the Ubuntu Desktop release.
Ubuntu is also released in a Ubuntu Server format. The primary difference being that Ubuntu Server does not have a graphical desktop environment and may not include many applications and packages that are installed by default with Ubuntu Desktop.
Ubuntu Server is primarily used in enterprise environments on headless systems and interaction with the operating system is done via CLI. It is possible for exacqVision to be installed on third-party systems running the Ubuntu Server operating system.
IMPORTANT: Ubuntu Server should not be considered for use by those unfamiliar with Linux operating systems. Exacq Support will not provide troubleshooting help with these installations.
<br>
Downloading
As Ubuntu Server does not have a GUI, the simplest method of obtaining the installer is the use of the wget command.
- Using a separate system with a web browser, navigate to the Exacq.com Software Downloads page.<br><br>
- Hovering the cursor over the link for your desired installer, or right-clicking and selecting Copy Link Address will provide you with the URL to use in the following process.<br>
*Note that the path and the installer file include the version number.<br><br> - Using the CLI of your Ubuntu Server system, use the wget command to download this installer to your system. In the example below, replace the URL with that from your intended link as mentioned in Step 2, above.
wget <URL> --no-check-certificate<br><br> - Refer to Installing exacqVision Software on 64-bit Ubuntu for the steps to run the installer on your system.<br><br>
- After install, you may then connect to and manage the exacqVision Server using the exacqVision Client software installed on another machine on the same network. The Client software may be installed on Linux, Windows, or Mac operating systems.
<br>
Description
The exacqVision Mobile application provides the ability to connect straight to the exacqVision Server service, without the use of the exacqVision Web Service, when using server version 24.09 and higher. This connection can be made directly or by means of the Remote Connections feature. This article instructs users on how to determine which method a mobile user is/has connected with.
See also:
<br>
Steps
- Open the exacqVision Desktop Client software.<br><br>
- Navigate to the Configuration screen.<br><br>
- Select the Server name from the system tree on the left-hand side to reach the System Information page.<br><br>
- The System Usage panel in the upper-left lists all currently connected users.<br><br>
- Mobile connected users will display ‘ipv4:‘ before the IP address in the Address column.<br><br>
- The IP address of the mobile device will be shown when connected directly to the system without the use of the Remote Connections feature.<br><br>
- If connected through the Remote Connectivity agent, the IP address will be 127.0.0.1.<br><br>
- If searching for prior connections using the Login History tab on the bottom half of the System Information page, the addresses there will also be shown according to items 5, 6, and 7 above.<br><br>
<br>
The most recent release of the exacqVision Mobile app represents a departure from the previous functionality of Exacq Mobile 3. Previous versions of the mobile app connected to the exacqVision Web Service. The Web Service acted as a client to the Server, passing video between the server and mobile app.
Changes in the architecture of the exacqVision Server along with a mobile app rewritten from the ground up now allow the mobile app to connect directly to the exacqVision Server.
The exacqVision Web Service will continue as a product but will no longer be needed for those using the exacqVision Mobile app. When installing the exacqVision Server Bundle users may opt not to install the Web Service. Deployments which will still require the Web Service will be those in which users use the Web Browser Client, cannot update the exacqVision Server to a version supporting this, or which rely on the evWebAPI for integrations.
<br>
When using the exacqVision Mobile app with the release of exacqVision Server 24.09 or higher, the exacqVision Mobile app will connect directly to the exacqVision Server service rather than require the intermediary exacqVision Web Service.
By default the service will listen for incoming mobile app connections on port 8443. This may be manually changed by the system administrator to accommodate network needs when needed.
<br>
Product
- exacqVision Server, version 24.09 and above
- exacqVision Mobile, version 24.09 and above
<br>
Steps
- Log into the system running the exacqVision Server instance with administrative privileges.<br><br>
- Locate the following configuration file:
- Windows: C:\Program Files\exacqVision\Server\nvrsdkpi.xml
- Linux: /usr/local/exacq/server/nvrsdkpi.xml<br><br>
- Open this JSON configuration file with the text editor of your choice.
- Windows: Open the text editor choosing, ‘Run as Administrator’
- Linux: Run with sudo privileges when needed.<br><br>
- Identify the line that reads:
<SecureUri value="0.0.0.0:8443" /><br><br> - Replace ‘8443’ with the port number of your choosing. Be sure this is not a port already in use.<br><br>
- Save the file.<br><br>
- Restart the exacqVision Server service.
<br>