Tag: Guest

Supported Web Browser For Cloudvue

Google Chrome is the recommended browser for Cloudvue and Cloudvue Manager. Other browsers may cause issues or limit some features within the program. If you are having issues with other browsers, you should see if the issue persist when using Chrome. If you are having issues with Google Chrome, you should run the Cloudvue program… Continue reading Supported Web Browser For Cloudvue

Analytic Metadata Best Practices

With Artificial Intelligence being used more often users may notice a spike in the analytic metadata being processed and stored.  Here are our recommendations to manage this increase. Update exacqVision Server/Client Software Adjust Camera Settings Reduce DB retention period Disable Analytics Related Articles AESW-5987

Unable to Set StartTLS Email Notification Port

Description  The port drop down box will not allow you to change the port from SSL Port 465 to StartTLS Port 587. If selecting the StartTLS the port will not change to Port 587 which StartTLS uses. Product  exacqVision Client 23.03.0.0 Steps to Reproduce  When setting up an Email profile in the Email notification the… Continue reading Unable to Set StartTLS Email Notification Port

Enterprise Manager supports LDAP authentication with Azure Active Directory 

Azure Active Directory supports the LDAP interface when properly configured, and therefor LDAP can be used to sync the ExacqVision Enterprise Manager software with the Azure AD instance. Background Information: Lightweight Directory Access Protocol (LDAP) is an application protocol for working with various directory services. Directory services, such as Active Directory, store user and account… Continue reading Enterprise Manager supports LDAP authentication with Azure Active Directory 

Artificial Intelligence Object Classification Event Triggers Filling OS Drive

Description  We have found that event links based on triggers from AI Object Classification events flood the eventPI database resulting in the OS drive being filled in a short amount of time. Periodic unexpected crashes, system reboots and increased memory usage have resulted. This happens when the amount of AI metadata captured in the eventPI… Continue reading Artificial Intelligence Object Classification Event Triggers Filling OS Drive

Time Triggers Activate On Wrong Day

Description Event Linking Time Triggers using custom days of the week are activating on the wrong day.  They are triggering 1 day earlier so events set for Saturday are triggering on Friday and so on. Tested Version Steps To Reproduce Expected Results  Actual Results  Solution NOTE: Fix will be available in exacqVision Server version 23.06… Continue reading Time Triggers Activate On Wrong Day

System Unexpectedly Reboots Into Recovery Mode Then Enters Factory Restore

Issue When system reboots and boots up to recovery mode it selects “Factory Capture” by default leading the system to commit a full factory restore upon pressing “enter”. Solution Windows <br> Linux System The file at ‘/boot/efi/EFI/BOOT/refind.conf’ will need to be edited in the same way it is for the Windows instructions. Instead we would… Continue reading System Unexpectedly Reboots Into Recovery Mode Then Enters Factory Restore