Description The “No remaining seats for doors” error will occur when attempting to assign door access to a user on a door that does not have a subscription. Product Steps to Reproduce Expected Results The user saves without error Actual Results The user fails to save and the error “Error occurred in saving credential.” is… Continue reading No Remaining Seats for Doors Error
Tag: Guest
Cloudvue Gateway Video Tearing
Description The Force TCP option forces the video stream to be sent using TCP/IP. This is recommended when live video is either displaying artifacts, video tearing, is heavily pixelated or a blue or green screen is being displayed. Product Solution
Cloudvue Master Camera Password
Cloudvue Master Camera Password Description Entering a password in the Master Camera Password field sets the camera password for future and currently connected cameras. Product Solution NOTE: The Master Password Field does not show dots or any indication that a Master Camera Password has been set. To remove a Master Camera Password, support must ssh… Continue reading Cloudvue Master Camera Password
Cloudvue VMS Data Sheet
Cloud-Managed Video, Access and Intelligence
Downgrading Enterprise Manager software from 23.06 to lower versions
Downgrading ExacqVision Enterprise Manager from 23.06.0.0 to any version lower will prevent users from accessing the ExacqVision Client software due to the migration to AES-128 from ARC4 Encryption methods used on earlier ExacqVision Enterprise Manager versions. Downgrading or “Rolling Back” Enterprise Manager software from versions 23.06.0.0 and up to a lower version is not recommended… Continue reading Downgrading Enterprise Manager software from 23.06 to lower versions
Cloudvue Manager – Colour Codes Definitions
Description This document explains the different status colours shown on the Cloudvue Manager interface. Each of these codes have their own meanings and it is important to know what they mean. Colour Codes
Hikvision Camera losing motion / stops recording
Description This resolves the issue where the camera recording is stopped on motion recording schedule. The user then has to disable and re-enable the camera for it to start recording again. Product Exacq, Exacq Vision Client. Solution User has to upgrade to 22.12 or later.
Adding Non-Licensed IP Devices When Licenses Are Full
When enabling an IP Device and all licenses are being used for cameras on the ExaqVision Server instance, a user will see an ExacqVision Client message indicating an error; that there are not enough available licenses to add additional devices. This error message appears via pop-up message or Client Indicator, then does not allow the… Continue reading Adding Non-Licensed IP Devices When Licenses Are Full
Alarm Output Soft triggers on Thin Client triggering on and off automatically
DescriptionWhen a Alarm Output Soft Trigger is enabled in the thin client it triggers on and off every 10 seconds automatically. Product Exacq Thin Client Exacq Web Service Steps to Reproduce Setup an alarm output to a soft trigger on exacq Access this soft trigger on the thin client Enable the soft trigger Expected Results Alarm stays on… Continue reading Alarm Output Soft triggers on Thin Client triggering on and off automatically
Configuring IP Addresses on a Cloudvue Gateway
Description This article describes how to set IP addresses as either static or DHCP for a Cloudvue Gateways onboard NICs. Product Prerequisites Solutions NOTE: Network Settings can only be viewed, not changed from cloudvue.com Local Cloudvue Command Line In this example both NICs em2 (LAN) and em1 (Cameras) are being set to a static IP… Continue reading Configuring IP Addresses on a Cloudvue Gateway