Installations of exacqVision Enterprise Manager 24.11 and later require an upgrade to PostgreSQL version 13+ or later. Enterprise Manager running on Windows systems automatically upgrades to PostgreSQL 13+ without any input from the user. Linux systems require the user to manually upgrade. Note: If you have exited the Enterprise Manager upgrade procedure to complete the… Continue reading Upgrading PostgreSQL
Tag: Guest
Configuring CA Provided SSL Certificates on the Next Gen Mobile Server
Using
Cloudvue Mobile Supported Android Versions
Description Cloudvue Mobile v24.12 or higher is only supported on devices running Android Version 11 or higher. Product Solution Users running Android 10 or lower should update to Android 11 or higher.
Illustra Camera Fails to Add with Error Message “certificate has expired”
Description This error has been observed when adding illustra cameras to a Cloudvue Gateway. Product Steps to Reproduce Expected Results Actual Results Solution
Reboot Schedule For Illustra Essentials C2C Removed
Description As a result of Cron being unavailable on Illustra Essential cameras the reboot schedule is unavailable on these devices. Cloudvue Software versions prior to 24.12.x Incorrectly display the reboot schedule. Beginning with the release of Cloudvue Software version 24.12.x the reboot schedule will no longer be displayed. Product Steps to Reproduce Results Prior to… Continue reading Reboot Schedule For Illustra Essentials C2C Removed
Legacy Arecont Camera Frame Rates
Description Arecont Legacy cameras are limited to the amount of Frames Per Second they send when using Full Resolution vs Half Resolution.Example of Cameras:Arecont AV12176DN-NLArecont AV2455DN-FArecont AV5555DN-S Product If you find that the Received Frames Per Second or Decoded Frames Per Second are Half the FPS it is due to the limitations of the cameras… Continue reading Legacy Arecont Camera Frame Rates
Hanwha PNM-C32083RVQ Connection to Server and Motion Stops Working
Description Hanwha will not allow motion to work properly with Exacq Server 24.09.4.0 as long as the camera is on fw 23.01.04-20240417-R929 due to a NTP issue found. Another issue reported is the connection status will throw errors to indicate it is not connected properly.NOTE:FW 23.01.01 obtained from Hanwha (which will be the official release… Continue reading Hanwha PNM-C32083RVQ Connection to Server and Motion Stops Working
Remote Connectivity Fails to Connect to Switchboard
Description When enabling Remote Connectivity for an exacqVision Server on the Remote Connections page within the Client, the Connectivity Status column displays an error. Issue Examine the message displayed in the Connectivity Status column on the Remote Connections page or the exacqVision System Logs. Disabled: SBS: listener stopped 1-CANCELLED May be caused by missing frpc… Continue reading Remote Connectivity Fails to Connect to Switchboard
Technical Bulletin: Installing Additional Languages for Windows 11
Technical Bulletin – TAB Number: TB-00456-00-241004 Date Issued: 4th October 2024 Issue Required language is not included in list of pre-installed languages. Solution Add a language to the list of preferred windows display languages. Procedure: <br> Continuous improvement statement As with all processes defined by the Exacq Technical Services Group, this document is intended to… Continue reading Technical Bulletin: Installing Additional Languages for Windows 11
Motion Event PTZ Presets with the Axis M5000-G in exacqVision
Overview The Axis M5000-G PTZ camera is a multi-sensor camera containing three stationary wide-angle lenses around the circumference of the camera body and one center-mounted PTZ lens. This guide is intended to help users automate the positioning of the PTZ lens upon events, such as motion detection. Requirements NOTE: While this article is written specifically… Continue reading Motion Event PTZ Presets with the Axis M5000-G in exacqVision