The ExacqVision Edge and Edge+ software runs a single-camera ExacqVision server instance directly on supported camera models. To perform camera firmware updates, we recommend the following steps. <br>
Tag: Guest
%1 Network error 101 in the metadata stream using scheme http
%1 Network error 101 in the metadata stream using scheme http Description Indicates a libcurl error where the status is AlreadySending. Requires a packet capture for further investigation.%BR%%BR% %1 – Device IP Address %BR%
%1 Network error 56 in the metadata stream using scheme http
%1 Network error 56 in the metadata stream using scheme http Description Indicates a failure receiving network data. This could be due to a network issue or a plugin issue. Requires a packet capture for further investigation.%BR%%BR% %1 – Device IP Address %BR%
Amcrest Cameras Fail to Add as ONVIF
Description Adding an Amcrest camera as ONVIF to a Cloudvue Gateway fails with an error message “Invalid Username / Password”. This is true even if the credentials being used work to login to the cameras web interface. Product Steps to Reproduce Expected Results Actual Results Solution Reference: https://amcrest.com/forum/ip-cameras-f18/onvif-authentication-not-working-in-newer-cameras-t13723.html Re: ONVIF authentication not working in newer… Continue reading Amcrest Cameras Fail to Add as ONVIF
update config query delta attribute error
update config query delta attribute error Description This message can usually be ignored.%BR% The Axis plugin is trying to process XML configuration coming to it, but the XML is missing a ‘delta’ attribute. If the XML doesn’t have the ‘delta’ attribute, the plugin ignores the XML message and moves on.%BR% This may occur from devices… Continue reading update config query delta attribute error
Bulk Adding/Removing User Device Access
Description Adding or removing a User to/from multiple devices in Cloudvue Product Cloudvue.com Steps to Add User Access An Admin on an account who is already added to all devices can add a new user to multiple devices at once by completing the following steps: New User Existing User If an existing user that already… Continue reading Bulk Adding/Removing User Device Access
HD Live Option Causes 10 Second OSD Delay
Description When enabled the HD Live option intentionally buffers 10 seconds of video to ensure smooth playback. This is only applicable when viewing large tile or full screen views, small tile preview is not affected. NOTE: As a result of the buffering, the On-Screen-Display of the date and time (OSD) will lag real time by… Continue reading HD Live Option Causes 10 Second OSD Delay
GMT +08:00 Perth Time Zone Off by 3 Hours
Description C2C cameras using a location that has a time zone set to (GMT +8) Perth are off by +3 Hours. It has been determined that this is not an issue with Cloudvue software but with the cameras firmware. Platform Steps to Reproduce Expected Results Actual Results Work Around Camera Firmware Update Alternate Time Zone… Continue reading GMT +08:00 Perth Time Zone Off by 3 Hours
Enabling Exacq Mobile 3 Push Notifications
Push notifications provide the ability to alert users of events even when they do not have the Exacq Mobile 3 app open. There are two options for Push Notifications, those triggered by camera analytics and analytic appliances, and those triggered by other types of events, which require the use of Event Monitoring. Both options are… Continue reading Enabling Exacq Mobile 3 Push Notifications
Deploying System Lists to Client Users
In large organizations, such as multi-site enterprises, K-12 school districts, or university campuses, some admins will desire the ability to remotely manage the server connections their users have added within their ExacqVision Client application. This can result in faster deployments as well as less user support from their IT/Desktop Support teams, avoiding emailing, printing, or… Continue reading Deploying System Lists to Client Users