Description Adding or removing a User to/from multiple devices in Cloudvue Product Cloudvue.com Steps to Add User Access An Admin on an account who is already added to all devices can add a new user to multiple devices at once by completing the following steps: New User Existing User If an existing user that already… Continue reading Bulk Adding/Removing User Device Access
Tag: Guest
HD Live Option Causes 10 Second OSD Delay
Description When enabled the HD Live option intentionally buffers 10 seconds of video to ensure smooth playback. This is only applicable when viewing large tile or full screen views, small tile preview is not affected. NOTE: As a result of the buffering, the On-Screen-Display of the date and time (OSD) will lag real time by… Continue reading HD Live Option Causes 10 Second OSD Delay
GMT +08:00 Perth Time Zone Off by 3 Hours
Description C2C cameras using a location that has a time zone set to (GMT +8) Perth are off by +3 Hours. It has been determined that this is not an issue with Cloudvue software but with the cameras firmware. Platform Steps to Reproduce Expected Results Actual Results Work Around Camera Firmware Update Alternate Time Zone… Continue reading GMT +08:00 Perth Time Zone Off by 3 Hours
Enabling Exacq Mobile 3 Push Notifications
Push notifications provide the ability to alert users of events even when they do not have the Exacq Mobile 3 app open. There are two options for Push Notifications, those triggered by camera analytics and analytic appliances, and those triggered by other types of events, which require the use of Event Monitoring. Both options are… Continue reading Enabling Exacq Mobile 3 Push Notifications
Deploying System Lists to Client Users
In large organizations, such as multi-site enterprises, K-12 school districts, or university campuses, some admins will desire the ability to remotely manage the server connections their users have added within their ExacqVision Client application. This can result in faster deployments as well as less user support from their IT/Desktop Support teams, avoiding emailing, printing, or… Continue reading Deploying System Lists to Client Users
TrueVUE Cloud Integration Guide
TrueVUE Cloud Integration Guide <br> Overview TrueVUE Cloud is a cloud-based retail analytic software that integrates with ExacqVision Video Recorders. This integration allows retailers to connect video to loss events. This integration is based on ExacqVision’s webAPI. <br> Requirements <br> Configuration <br> Support SensormaticFor Sales and General Inquiries:+1-800-642-7505 (US)Monday – Friday: 9am – 5pm ETExisting… Continue reading TrueVUE Cloud Integration Guide
Cloudvue Gateway H.264/H.265 Support
Description H.265 encoding is supported on certain Illustra cameras which have been added as model specific. It is configured using Cloudvue (Settings > Device > Edit > Video > Archive Video Codec). All other cameras, including Illustra cameras added as ONVIF must be configured to use H.264. Product
%1: Context %2. Media open but data timed out. Close and retry
%1: Context %2. Media open but data timed out. Close and retry Description The video stream is still open, but we haven’t received video for 10 seconds. %BR%%BR% %1 – Device IP Address %BR% %2 – Device name Notes Will usually be noted just prior to a stream closing due to some sort of loss… Continue reading %1: Context %2. Media open but data timed out. Close and retry
Connecting an Analog Microphone to a Cloudvue C2C Camera
Cloudvue’s cloud-based recording solution provides the ability to record and playback audio. Many models of Illustra IQ cameras configured for Camera to Cloud (C2C) recording with Cloudvue’s services provide audio capabilities. Check your specific Illustra IQ camera model to determine audio support. Considering audio quality, refer to manufacturer recommendations and guidelines on microphone selection and… Continue reading Connecting an Analog Microphone to a Cloudvue C2C Camera
Changing Kantech Smart Service name breaks Integration
Description Entrapass integration does not connect to exacqVision. Product Expected Results Integration adds successfully and shows connected. Actual Results Integration shows not connected could not connect contact integration. Solution Ensure the Kantech/Entrapass smart service is named ‘SmartService’ in the Entrapass software