Tag: Guest

Exacq AV1 Codec Support

Description Exacq are in the process of adding support for the AV1 Codec. AOMedia Video 1 (AV1) is an open, royalty-free video coding format initially designed for video transmissions over the Internet. It was developed as a successor to VP9 by the Alliance for Open Media (AOMedia),[2] a consortium founded in 2015 that includes semiconductor firms, video on demand providers, video content producers, software development companies and web browser… Continue reading Exacq AV1 Codec Support

Samsung / Hanwha Multi-Sensor Video Loss after updating to Exacq 24.12.5.0

Description  Reports of certain models from Samsung/ Hanwha cameras have ran into an issue where they only connect to a few of the lenses after updating to Exacq Server version 24.12.5.0. Typically seen on one lens, the camera live view will show video loss but the connection status shows connected. Product  Steps to Reproduce  Update… Continue reading Samsung / Hanwha Multi-Sensor Video Loss after updating to Exacq 24.12.5.0

Restricted View evAPI and Integrations

Description  If you enable Restricted View on Cameras Setting page of our client this can cause certain integrations to not show the live streams. For Example an integration such as CCure9000 will not show the streams on the Ccure interface seen below. Product  Steps to Reproduce  In the Exacq Client if you enable Restricted View… Continue reading Restricted View evAPI and Integrations

Enabling HTTPS connections for Enterprise Manager version 24.12. and higher 

This document assumes you have installed Enterprise Manager version 24.12 or higher and wish to enable SSL for HTTPS connections to the Enterprise Manager webpage. NOTE: For a trusted certificate, it is recommended that you purchase a third-party intermediate certificate from one of many online providers. Exacq cannot guarantee the legitimacy or security of a… Continue reading Enabling HTTPS connections for Enterprise Manager version 24.12. and higher 

Motion is not working for All ONVIF cameras on Exacq Server 24.06 & 24.09

Description Motion recording is not working on all ONVIF cameras with Exacq server version 24.06 & 24.09. Some analytics may not work on some brands. Product  Exacq server versions 24.06 & 24.09 Steps to Reproduce  Connecting ONVIF cameras or any supported brands via ONVIF to exacq server ver 24.06 or 24.09 and trying to trigger… Continue reading Motion is not working for All ONVIF cameras on Exacq Server 24.06 & 24.09

Ccure 9000 Door Held Event issue with Exacq 24.06 and earlier

Description When Activating an event for the door held on Ccure, it will not get activated on Exacq side and will not get triggered via event linking. Product  Exacq Server and Client versions 24.03 & 24.06 Ccure 9000 & Firmware=”web=7.0.1174.174, app=4.0.0″ Steps to Reproduce Creating the door held event on Ccure side then trying to… Continue reading Ccure 9000 Door Held Event issue with Exacq 24.06 and earlier

Deciding to Store AI Bounding Boxes

The expansion of the market for security cameras equipped with AI features has led to a substantial increase in the volume of metadata transmitted from these devices. While this growth opens up valuable opportunities for enhancing the usability of stored video—such as enabling searches for specific objects (like people and vehicles) and their attributes (such… Continue reading Deciding to Store AI Bounding Boxes

Bus Expander Showing up in Storage As a Physical Drive

Description  If adding new drives to the system that are similar to the model and serial number of the below and this issue is seen we have resolved this issue and is available in server 24.12 official release.WD-RD01XL5EModel: “WDC WD85PURZ-85C4WY0Upon updating to 24.09.5.0 server and client the we noticed that there is a Bus Expander… Continue reading Bus Expander Showing up in Storage As a Physical Drive

ACTi A86 Connection Status Device Not Responding

Description  Customer have reported that the Acti A86 Camera will show a Device not Responding error on the Add IP Cameras page in the Exacq Client. However the camera is actually connected and recording just fine. Product  Windows and LinuxexacqVision 23.06.1.0 Up to current 24.09.5.0Acti A86 FW A1D-900-A8.02.03-AC Steps to Reproduce  Add a camera to… Continue reading ACTi A86 Connection Status Device Not Responding