Tag: Gateway

Description 

When applying camera subscriptions the Save Subscriptions button is dimmed and unavailable.

Product 

• Cloudvue

Steps to Reproduce 

• Login to Cloudvue
• On the navigation bar Select Account
• Select the Devices  Tab
• Select the pencil Icon to edit a specific device (C2C or Gateway)
• Select the Subscriptions Tab
• Set the Cloud Drive Subscriptions for each video device
• When complete click Save Subscriptions

Expected Results 

Save Subscription button is not dimmed and can be clicked to apply subscriptions

Actual Results 

Save Subscriptions is dimmed and cannot be used to apply subscriptions

Solution

• Confirm subscriptions are correct
• Contact Tech Services at 800-453-2247 for assistance with subscriptions