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Knowledge Support Support Categories Products exacqVision Integrations

Illustra Flex Gen 2 Models and IFS03D1LCWTT

Issue

Cameras will not record on motion due to a firmware issue.  Currently there is a ticket that needs to be re opened and worked on with Illustra.

Motion will not work on JPEG/H264/H265 if the camera was originally configured with the Enhanced Security Mode enabled by default.

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Workaround

Default the camera and log into the GUI of the camera and select Standard security mode.

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Version Affected

All