Tag: Firmware

llustra Flex2 4k Bullets / Domes Not Recording

Description  If Cloudvue C2C Illustra Flex2 4k Bullet or Dome camera is not recording locally or to the cloud it may be a camera firmware issue. Product  Solution When issue was observed cameras were running the latest production firmware Illustra.SS004.01.09.05.0008 (Flex Gen2), live view was working normally however the cameras were not recording either to… Continue reading llustra Flex2 4k Bullets / Domes Not Recording

Camera Firmware or Functionality Escalations – Support Reference

Can’t Find Camera/Firmware Please do not direct customers to the ‘Can’t find Camera?’ or ‘Can’t find firmware?’ links on the IP Camera Integrations database page. L3 Support has a weekly meeting with Product Management to drive progress on enhancements, including camera test record updates and camera/firmware testing. Troubleshooting Verify network connectivity with the camera. Can… Continue reading Camera Firmware or Functionality Escalations – Support Reference

Failure to Receive Events from Illustra Pro Gen4 Multisensor

Description Users fail to receive alerts and/or ExacqVision actions configured through Event Linking or Event Monitoring fail to occur when using an Illustra Pro Gen4 Multisensor camera as the source. <br> Product <br> Steps to Reproduce None. This issue exists in firmware prior to Illustra.SS017.06.05.00.0008 <br> Expected Results Analytic events, including those caused by motion… Continue reading Failure to Receive Events from Illustra Pro Gen4 Multisensor

Downgrading Exacq software or camera firmware must be escalated

Downgrading Exacq software or camera firmware must be escalated Exacq Software Version If for any reason a customer must downgrade an exacq software version to resolve an issue, you must gather all applicable data (Support diagnostics, Wireshark capture) and escalate to L3 even if the issue has been resolved by downgrading. Downgrading the s/w version… Continue reading Downgrading Exacq software or camera firmware must be escalated

KT-1 Controller Firmware Must be v3.06.09 or Higher for Cloudvue Mode

Description In addition to requiring a network with internet access the Kantech KT-1 controller must be running firmware v3.06.09 or higher to run in Cloudvue Mode. Solution To determine the current firmware version, access the KT-1 controller from a web browser. Type https:// and the IPv4 address of the KT-1 or if using the MAC… Continue reading KT-1 Controller Firmware Must be v3.06.09 or Higher for Cloudvue Mode

How to upgrade LSI firmware

LSI firmware upgrade instructions: Insert the latest Utilities Disk in the system. If that is not available, download the latest driver from here: http://www.avagotech.com/products/server-storage/raid-controllers/megaraid-sas-9271-8i#downloadsBoot into system as adminLaunch MegaRAID Manager (icon on Desktop) and login as adminOn the Dashboard, click on ‘Update Firmware’ under Actions.Select the .rom file in the location r:\Recovery\Drivers\RAID cards\LSI-9271-8i\Firmware (or to… Continue reading How to upgrade LSI firmware

How to Update 2TB WD Firmware

Steps Download the OS-appropriate WD_x compressed file (Windows or Linux) to the desktop.WD_LinuxWD_WindowsUncompress the fileWindows:Right click WD_Windows.zip and choose “Extract All…”Linux:Open Terminal and type sudo tar -xvf WD_Linux.tar.gzStop the exacqVision Server service.Open a Command Prompt or Terminal and navigate to the WD_x folder.The process varies here, depending on the OS. In the Command Prompt or Terminal, type:Windows:WD_download.exe RR04.pkgLinux:sudo chmod 775… Continue reading How to Update 2TB WD Firmware

E-Series 1-channel and 4-channel Official Firmware Version

INTERNAL NOTE: E-Series Encoders are EOM and non-NDAA compliant devices. <br> Some E-series encoders are having trouble with network communication. Attempts to connect with ExacqVision server, E-series utility or even find using ARP commands fail. <br> It was found that some encoders were shipped with firmware 1.2.0.150420 pre-installed. This firmware is for testing only. <br>… Continue reading E-Series 1-channel and 4-channel Official Firmware Version