Windows Firewall Rules to prevent Failover / Failback function issues

By default VFBA uses port 28774 and TCP to communicate with EM and the Server from the Spare NVR. Rules need to be configured for outbound and inbound firewall rules on the SPARE server for failback to work as expected. To check the settings Open up Windows  Defender Firewall with Advanced Security and click on… Continue reading Windows Firewall Rules to prevent Failover / Failback function issues

Cloudvue – Default Ports

Description The following is a list of firewall settings for ports and domains used by Cloudvue that may need to be either opened or white listed  to ensure devices are able to reach the cloud. Products Default Ports PortDescriptionProduct(s)80Hypertext Transfer Protocol (HTTP)Cloudvue LocalCloudvue Gateway Cameras123Network Time Protocol (NTP))Cloudvue Gateway443Hypertext Transfer Protocol Secure (HTTPS / TLS… Continue reading Cloudvue – Default Ports

Unexpected Results When Updating Groups or Users in exacqVision Enterprise Manager

Description  Customer was getting odd results when trying to edit the name of either a group or username in EM. Product  exacqVision Enterprise Manager 21.06exacqVision Enterprise Manager 22.09 Steps to Reproduce  From the EM dashboard access either Users or GroupsSelect an existing user or group Click the pencil icon to edit Change the name of… Continue reading Unexpected Results When Updating Groups or Users in exacqVision Enterprise Manager

ExacqVision Web Server Relay Service Issue

Description How to diagnose if the Fast Reverse Proxy Client (FRPC) is the source of issues with the ExacqVision Web Server relay service. Product ExacqVision Web Server Troubleshooting FRPC FRPC provides a proxy service for Relay Connections used by ExacqVision Web Server. This eliminates the need for firewall configuration and prevents exposing the NVR directly… Continue reading ExacqVision Web Server Relay Service Issue

Enterprise Manager Outbound Firewall Rules on Restricted Networks

Issue Accessing our licensing server from Enterprise Manager on a restricted network will require an exception to the outbound firewall rules.  Please add exacq.com and port 443 to the outbound firewall rules to open access. <br> Version Affected All. <br>