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Accessing exacqVision from Tablets and Phones using the exacqVision Mobile App

Overview

exacqVision Mobile receives live and recorded video from the exacqVision Server

The exacqVision Mobile app allows you to use Apple or Android tablets and smartphones to view live video from an exacqVision Server, search for recorded video, and more. To access your exacqVision server over the internet from exacqVision Mobile, additional configuration may be required depending on your network and the method chosen to connect.

Connection Option 1 – Remote Connections

exacqVision Server/Client 24.09 and above add the Remote Connections feature, found as a node on the left hand navigation tree of the desktop Client.

Administrators that Enable Remote Connectivity may generate single-use access codes to to provide to their users. The user enters this access code along with their exacqVision user credentials to connect.

NOTE: Before enabling Remote Connectivity, read the manual or view our user video to understand the Mobile Optimized Streaming component of this feature.

Using this connection method, no ports need to be configured for inbound traffic on your firewall, making setup easier. The server initiates outbound communication to our secure Remote Connectivity switchboard in the cloud. Note, that this method requires exacqVision to have internet access.

The mobile user does not need to know the URL and exacqVision facilitates adding multiple Servers to the app with a single access code. The Remote Connections feature also enforces TLS encrypted communication between the exacqVision Mobile app and the exacqVision Server.

Use of this method is covered in detail within the exacqVision Client User Manual, as well as in the exacqVision Remote Connections video in our Video Library.

Connection Option 2 – Inside LAN

If your users are only connecting from inside the same LAN as the exacqVision Server, there is no need to configure Remote Connections or Port Forwarding. Simply use the ‘Enter a URL instead’ link when adding the Server connection and enter the internal IP address of the exacqVision Server host machine.

Connection Option 3 – Port Forwarding

For those administrators who prefer to use traditional methods, you may still configure your firewall to allow incoming connections.

The exacqVision Server listens for connections from exacqVision Mobile on port 8443 by default. This may be changed following the Changing the Mobile Listening Port for exacqVision Server article.

Mobile users will select the ‘Enter a URL instead’ link within the app when adding their Server connection, then enter the externally facing IP address of the site or hostname. If the port number has been customized using the article linked above they will add this to the end of the IP address or hostname.

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Knowledge Support Support Categories exacqVision Hardware Products

Top 10 Illustra Camera Questions

  1. What is the default IP address and credentials?
    192.168.1.168, admin/admin
  2. Unable to adjust Zoom on Camera?
    Windows XP/7 and IE7/8/9/10/11
    Clean IE cache
    Add IP to Trusted site
    Java Settings , lower security to Medium
    Add IP to Compatibility View
    Make sure to install active X and accept java when prompted
  3. Camera picture Off set on Illustra 200/210/600/610
    Add IP address to compatibility view
  4. Zoom not working after JAVA 8 upgrade
    At this point JAVA8 need to be uninstall and reinstall JAVA7 latest version
  5. Illustra 400 Box camera alarm input setup
    Using hardwire contact to trigger an Alarm

    To trigger the Illustra 400 alarm contact using hardwire connection you need to:
    • Browse under Setup/ Application/ Events
    • Create an Event and enable Digital Input under Trigger
    • Hit Submit to save the changes
    • Short DCo & ALMi if set for Normally open (default)
  6. ADCI600-M111 or ADCI610-M111 not connecting with HDVR
    If you need to connect the compact mini dome camera models ADCI600-M111 or ADCI610-M111 to the HDVR v2.2 or higher, make sure to

    Under SETUP -MAINTENANCE – API/ONVIF, uncheck “Enable ONVIF Authentication.” Otherwise, you risk to have the camera not connecting or drop out from the HDVR.
  7. No Composite Video out on Illustra 600/610
    The Illustra 600/610 cameras have a Composite video out. But is defaulted to OFF in the web menu.

    Under IMAGE/CODEC  turn TVout Stream to ON
  8. No video on Internet Explorer 9 and Quicktime is already installed illustra 625
    • Add the camera in the trusted sites.
    • Open quicktime and go to edit – preferences – quicktime preferences, change from Auto to Custom 554.
    • Select advanced tab
    • Under streaming and transport setup, change to Custom
    • Change the Transport to UDP port ID 554
    • Note: IE in 64 bit is not supported. Only IE 32 bit will work. So far IE8, 9 and 10 have worked
  9. PoE Specifications
    AD IP Camera specs:
    • PoE = 9W (INDOOR)
    • PoE+ = 23W (OUTDOOR)
      PoE Specs:
    • PoE can provide long cable runs e.g., 100 m (330 ft) and deliver 12 W of power.
    • PoE+ provides even more power,  25 W of power.
    • Injects power onto the Ethernet segment (44-57 VDC)
    • The distance may vary depending on the type of cable used, ex: CAT5 vs CAT6.
  10. RTSP Command
    Video Edge ADCIPEXX Primary Video rtsp://192.168.1.168/camera.stm

    illustra 400 Primary Video rtsp://192.168.1.168:554/live1.sdp Secondary Video rtsp://192.168.1.168:554/live2.sdp

    illustra 210/600/610 Primary Audio/video: rtsp://192.168.1.168:7778/primarystream, Primary Video: rtsp://192.168.1.168:7779/primarystream, Secondary Audio/Video: rtsp://192.168.1.168:7780/secondarystream, Secondary Video: rtsp://192.168.1.168:7781/secondarystream Audio: rtsp://192.168.1.168:7777/audio

    illustra 600-M/610-M Compact Primary A/V stream: rtsp://192.168.1.168:554/ufirststream ,  Second A/V stream: rtsp://192.168.1.168:554/usecondstream
Categories
Knowledge Support Support exacqVision Client exacqVision Server Categories Products

Motion Not Recorded

Are you seeing colored borders around the live video panels in the exacqVision Client when motion appears to be occurring?

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Yes: Go to the Camera Time section below.
No: Go to the Motion Area section below.

NOTE: If the camera is configured to detect motion and also configured for Free Run recording on its schedule page, you will see the blue borders when motion occurs, but you will record ALL video even if motion is not occurring.

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Camera Time

  1. Check the on-screen display (OSD) of the camera in Live view to verify the correct date and time (including AM/PM). To display the OSD, open the Configuration page, select the camera in the site tree, select the Display tab, and select the appropriate checkboxes.
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  1. If the time is inaccurate, go the camera’s configuration page. Ensure that the camera’s time zone is configured for GMT (-0).<br><br>
  2. On the exacqVision Add IP Cameras page, disconnect and reconnect the camera to try to sync the time.
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  1. If you continue to see an issue with recording motion video, verify the network time server’s IP. To do this, open the System page and select the Date/Time tab. Enter the local server’s IP address in the box and click Apply. Once again, deselect and reconnect the camera on the Add IP Cameras page.

    NOTE: Do not select Enable Override unless you want to sync the camera to a non-exacqVision NTP server, or if third-party software (such as anti-virus software or a firewall) blocks the exacqVision server from sending its address to the camera.
  1. Verify the camera’s firmware matches test records at https://exacq.com/support/ipcams.php. Upgrade if necessary.<br><br>
  2. Check the camera’s log files.

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Motion Area

  1. Select the camera in the site tree to open its settings page.<br><br>
  2. Select the Motion tab. Then select either Motion Window or Motion Mask.<br><br>
  3. Determine which area is masked and in which area motion would be detected. (Some camera models allow more than one motion window.)<br><br>
  4. If necessary, increase Sensitivity or reduce the Percentage area. (Percentage is not available on some camera models.)<br><br>
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  5. If you still don’t see blue motion borders as expected, open the Client page and make sure the Show Record Status Border option is selected.
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  6. If you still don’t see blue motion borders as expected, open the Schedule tab on the camera’s settings page and make sure a recording schedule is configured.

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Categories
User Guides Documentation exacqVision Mobile Categories Products

Accessing exacqVision from Tablets and Phones using the Exacq Mobile 3 App

NOTE: This article is a reference for Legacy Exacq Mobile 3 users. Users capable of upgrading their exacqVision Server to version 24.09 and higher should refer to the article: Accessing exacqVision from Tablets and Phones using the exacqVision Mobile App on using the exacqVision Mobile app.

Exacq Mobile 3 receives live and recorded video from the exacqVision Web Service that is connected to the exacqVision recording application.

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The Exacq Mobile 3 app allows you to use Apple or Android tablets and smartphones to view live video from an exacqVision server, search for recorded video, and more. To access your exacqVision server over the internet from Exacq Mobile 3, additional configuration is required. The exacqVision Web Service must be installed and configured, and the web server must be accessible through the internet.

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The following steps provide an overview of the process required to deploy Exacq Mobile 3 in your environment:

  1. The web service can be installed on the Exacq NVR server or on a separate server. See the exacqVision Web Service User Manual for more details on installation and configuration.
  2. By default, the exacqVision Web Service listens on port 80. This can be modified as needed. 
    NOTE: A static IP address or DNS name resolution for the web server is recommended to ensure clients can consistently connect from the Internet.
  3. Install and configure the Exacq Mobile 3 application on your device. Compatible devices and configuration steps are described in the Exacq Mobile 3 User Manual.

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If you have completed these steps but you cannot see video from Exacq Mobile 3, perform the following troubleshooting steps until the issue is resolved:

  • On the web server, open a browser and go to the address 127.0.0.1. (If you have changed the port from the default of 80, add a colon and the port number, such as 127.0.0.1:81.) If the exacqVision Web & Mobile Solutions login page does not load, the exacqVision Web Service is not running or is not properly configured on the server.
  • If the page does load, open the web browser on your mobile device using the cellular data connection instead of WiFi. Load the externally accessible web address of the web server. If the exacqVision Web & Mobile Solutions login page does not load, the name resolution or internet connectivity of the web server is not properly configured on the server.
  • If the page does load, open the Exacq Mobile 3 app and confirm the address and port settings for your server.
  • If these steps to not resolve the problem, contact Exacq Technical Support.

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See also:
Exacq Software/Service Connections Diagram
Example Network Diagram for Dual NIC Systems

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