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Knowledge Support Support Categories exacqVision Webservice Products

Servers are able to be enabled if Web Service initialization fails

Description

When connecting to a web service whose initialization fails, all servers should be disabled.

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Version Introduced

8.0

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Platform

All

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Steps to reproduce

Add a web service that causes initialization to fail.

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Expected result

The enable toggles for each server on the web service is disabled.

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Actual result

The enable toggle is not disabled.

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Work Around

None

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Version Fixed

8.3.6

Categories
Knowledge Support Support exacqVision Webservice Categories Products

Toggling a Web Service Connection Multiple Times Can Cause Failed Initialization

Description

Enabling and then Disabling a Web Service multiple times within Exacq Mobile 3 during the connection process can prevent the servers from being retrieved.

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Version Introduced

  • Exacq Mobile 3, version 8.0

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Platform

Mobile-All

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Steps to reproduce

  • Add a Web Service
  • Toggle the Web Service from Enable to Disable back to Enable while it’s connecting
  • Expand the Server List

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Expected result

The Server List is displayed

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Actual result

The Text ‘Unable to retrieve servers’ is displayed

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Work Around

Disable and then Enable the web server again to display the server list correctly.

Categories
Knowledge Support Support exacqVision Mobile Categories Products

Panels repopulate after clearing on server initialization failure

Description

After opening the application if the panels are cleared before a server initialization fails the panels are repopulated.

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Version introduced

  • Exacq Mobile 3, version 8.1.12

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Platforms

Mobile – All

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Steps to reproduce

On Exacq Mobile 3

  1. Open the application
  2. Navigate to the Configure Web Service page
  3. Add a server that will fail to connect
  4. Return to the views page
  5. Select a camera for one or more panels
  6. Close the application
  7. Reopen the application
  8. Clear panel(s)
  9. Wait For server initialization to fail

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On Browser

  1. Open the application
  2. Navigate to the Configure Web Service page
  3. Add a server that will fail to connect
  4. Return to the views page
  5. Select a camera for one or more panels
  6. Refresh the page
  7. Clear panel(s)
  8. Wait For server initialization to fail

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Expected result

The panel(s) remain cleared

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Actual result

The panel(s) are repopulated

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Workaround

Clear the panels after the server initialization has failed.

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Version fixed

Unknown.

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Categories
Knowledge Support Support exacqVision Server Categories Products

notifypi – failure to send email on falling edge

Description

A NotifyPI enhancement was released with 8.4 which added the ability to specify ‘when’ to send an email: ‘Alarm Starts’, ‘Alarm Ends’ or ‘Alarm Starts and Ends’). However, the ‘Alarm Ends’ selection was failing to send the email when the trigger event (alarm) duration was shorter than the ‘Send Rate Limit’.
If the event duration was longer than ‘Send Rate Limit’, the email was sent as expected.

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Version introduced

8.4

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Platforms

All

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Steps to reproduce

* Configure a Notifications email server
* Configure a Notifications email profile
– Alarm Ends
– Send Rate Limit 10
* Configure a new ‘Event Linking’ entry
– Soft Trigger
– – new trigger
– Action Type: Notify
– Action Target: the email profile
* Set, then within 10 seconds, clear the Soft Trigger

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Expected result

Expect to receive an email

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Actual result

No email was sent

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Workaround

Create an event Source Group
– Add the Soft Trigger
– Select ‘Any source’
– Select ‘When not alarmed’
– Modify the Notification email profile ‘When’ to ‘Alarm Starts’