A Pelco Pro Sarix camera (IMP-1110) failed to send motion notifications on a Windows Server 2012 system running the the Explicit Congestion Notification (ECN) service. The ECN service and Pelco plugin use the same TCP port 8575; if the ECN starts automatically after system startup, the notification subscription from the Pelco plugin can fail, meaning… Continue reading Pelco Motion Notification Could Fail on exacqVision System with Windows Server 2012
Tag: Fail
tDVR board fails to initialize after cold starting a system
Symptom When starting a system from power-off the tDVR board fails to initialize, causing one or more of the following symptoms: Blinking red LED lights near the processor.Device Manager misreporting an 8008, 8016, or half of an 8032 as hardware ID 8000 in the Device Properties detailt tab.Ispci not listing an Exacq Technologies 8008, 8016,… Continue reading tDVR board fails to initialize after cold starting a system
Disabling or enabling of a camera will cause ESM importer to crash
Affected platforms ESM version 3.6.1, trunk builds 3.7.3 through 3.7.5 <br> Symptom When a camera is enabled or disabled in the exacqVision client, ESM backend will crash. In the UI in the upper right corner, you will notice servers dropping and reconnecting. Inspection of importer log will show the crash. <br> Workaround Do not disable/enable… Continue reading Disabling or enabling of a camera will cause ESM importer to crash
ESM does not uniquely display multiple groups with the same name in rules engine
ESM does not uniquely display multiple groups with the same name in rules engine Effected platforms ESM 2.6 or greater <br> Symptom When multiple groups with the same name exist, the user may not be able to discern the individual groups when creating rules. On ESM versions before 3.6, all the servers that are on… Continue reading ESM does not uniquely display multiple groups with the same name in rules engine
ESM fails to process events due to server disconnect stop alert rule crashing the importer
Affected platforms exacqVision ESM 3.7.6 or later <br> Symptom If a rule is created to display an alert when the server disconnected state stops (that is, the server reconnects), the ESM importer will crash when that alert rule fires. To confirm, check the following logs: Open the log file logfile-importer and look for an entry… Continue reading ESM fails to process events due to server disconnect stop alert rule crashing the importer
ESM downgrade fails with newly added users
Description Downgrading ESM from 4.5.10 or newer down to 4.5.9 or earlier can cause the following error. Also the installer fails not able to communicate with database. ERROR [installer:74] Exception in run_backward_migrations: Traceback (most recent call last): File “”, line 40, in run_migration_command File “south_utils\run_migrations.py”, line 127, in run_backward_migrations File “south_utils\run_migrations.py”, line 45, in run_migration_command… Continue reading ESM downgrade fails with newly added users
user-admin fails to update own username on Start system
Description A user-admin cannot successfully change their own name on a Start system. <br> Version Introduced 4.6.3.25895 May 11, 2011 <br> Platform All <br> Steps to reproduce On a system with a Start licenseCreate a ‘test’ user in the User Admin groupYour choice of name and passwordLogin to the system as the ‘test’ userChange your… Continue reading user-admin fails to update own username on Start system
Enterprise user names length check on long names fails
Description Even though the default max user name length on Django base classes is set to 30, ESM code attempts to override it with a max length of 255. However, while actually trying to create user names longer than 30, ESM fails with the database save length check error. For example, this error can be… Continue reading Enterprise user names length check on long names fails