Tag: Factory Default

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Knowledge Support Support exacqVision Client exacqVision Hardware

Reboot or Default a Camera from the exacqVision Client

Description 

Prior to the release of exacqVision Client Version 22.03 cameras could not be rebooted or factory restored via the Client.  With the introduction of the Camera Web Configuration feature, cameras can now be rebooted or factory reset from within the Client.   

Product 

  • exacqVision Client

Solution

  • Access the cameras web interface via the camera web configuration page.
  • See Knowledge Base Article KB #7274  “exacqVision Camera Web Configuration Page” for instructions
  • Follow the camera manufacturers instructions to either reboot or factory restore the camera.

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Categories
Knowledge Support Support Categories Products exacqVision Hardware Uncategorized

Factory resetting the bios for G-Series Micro

IMPORTANT: This article reflects G-Series Micros built prior to mid-2024.

To factory reset the bios for G-Series Micro, you need to follow these steps:-

1-Unplug power cable from the Unit

2-Remove the 4x Phillips Chassis screws

3-Remove bottom and top cover

4-Remove the RAM stick

5-Plug in power cable (should turn on automatically), and Wait ~10 seconds

6-Unplug power cable

7-Assemble back the RAM stick

8-Carefully unplug the RTC Battery from the 2pin connector

9-Plug power cable (should turn on automatically)

10-Shutdown the PC

11-Unplug the power cable

12-Plug the RTC Battery back in

13-Plug Power cable

BIOS settings should be reset to defaults now

Categories
Knowledge Support Support Categories exacqVision Hardware Products

Factory default E-Series encoders not discoverable on Una LC-Series server

Affected platforms

Una LC-Series with exacqVision 7.2

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Symptom

Factory default E-Series encoders are discoverable through UPnP on the same subnet, but do not respond to WS-Discovery requests across subnets unless a DHCP server is present. On an Una POE port a DHCP server does not exist, so discovery only works on the same subnet, and the default subnet does not match the default UNA POE port subnet.

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Workarounds

– Discover the encoder with the encoder’s native discovery tool and change the address to match the subnet of the UNA POE port
or
– Plug the encoder and the server into another network with DHCP services to discover the camera and manually address the encoder from the encoder’s webpage. Change the encoder’s address to match the subnet of one of the POE ports and move the camera to that port.

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Resolution

None

Categories
Knowledge Support Support exacqVision Server Categories Products

System Recovery using on-board recovery partition

Exacq systems built after 10/17/2015 include a special partition to allow for quick and easy system restoration to factory default conditions. This recovery will only affect your operating system drive.

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To start the Recovery, during system boot up, prior to loading the operating system, press the “S” key on your keyboard.

You will be prompted to confirm:

Press the “Y” key on the keyboard once and the system recovery will complete itself. Follow any prompts to continue, should they appear. The entire process often only takes a few minutes, but depends on the system.

After the recovery process completes, follow any on-screen setup guides to complete system setup if they are prompted for your system.

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