Tag: Exporting to USB drive

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Knowledge Support Support exacqVision Client

Multiple USB Folders Present When Exporting in exacqVision

Description

When exporting on a Linux based system to a USB key it has been observed that more than one folder for your device can be present. 

Product 

  • exacqVision Client

Steps to Reproduce 

  1. Insert a USB Key 
  2. Physically remove the USB Key 
  3. Insert the USB Key again 
  4. Search, mark and export video from within the exacqVision Client
  5. Navigate to the USB_KEY folder 

Expected Results 

  • A single folder labeled with the <name of your device> USB is available 

Actual Results 

  • Multiple folders labeled with the <name of your device> USB are available 

Solution

  • This has resulted because the USB key has been physically removed without first using the unmount USB device icon in the exacqVision Client.  
  • To proceed with the export simply choose the folder with the highest number. 
  • To clear the list of orphaned USB device folders requires a reboot

Note: If you have multiple USB device folders and choose the wrong one to export the data, you will encounter an error similar to the following.

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Knowledge Support Support exacqVision Client Categories Products

Exporting to USB drive

  1. Insert USB drive in the front or rear USB ports of the Exacq Server.<br><br>
  2. From the Search page, follow the directions for finding and marking the start and end points of the video desired.<br><br>
  3. Chose the Download and Export button from the toolbar. Shown, below, are the icons in Light, Dark, and Classic themes.
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  4. When running the exacqVision Client without administrative privileges, users may only export to the exacqVision Files directory within their user account or a USB drive. The below example shows the appearance of this window where the USB drive is volume D:\. Clicking into D:\ will open the USB volume for exporting.
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  5. When running the exacqVision Client with administrative privileges, users have the ability to select from any directory on the system, including the USB drive. Click into the USB drive to select it as the location for exporting.
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    NOTE: If using Linux, navigate to the USB_KEY folder. This is your mounted USB device.<br><br>
  6. You may accept the default video File Name or create your own.<br><br>
  7. Choose Save and your selected video will be exported to the USB device.

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