Tag: exacqVision Webservice

Categories
exacqVision Webservice Linux Knowledge Support Support exacqVision Mobile exacqVision Webservice Products

Web Service Buffering with Black Screen seen on Exacq Mobile 3 and Browser Mobile Client

Description

Viewing live video will cause a black screen on the Live page with a buffering icon. Live video may also work for a short time then start to buffer. This has been noticed on Ipads and Iphones.

Product

exacqVision Web Service 23.09.6.1 up to 24.03

Steps to Reproduce

  1. Open the Exacq Mobile 3 app or Mobile Client within a web browser to connect to the server.
  2. Pull up a live view of a single camera or 4 cameras.
  3. Live view will sometimes show 3 of the 4, or sometimes when adding a single live view it will show video for a short time.
  4. Look in the web service logs for the following error if this behavior is being seen.
debug	get frame	no video in decompressor	nvrg	236426

Expected Results

Users should be able to view the live video.

Actual Results

After a short amount of time, for example 3 minutes, the live view will show a black screen with buffering overlay. Often pulling in the live stream at first will often cause buffering to populate in the view instead of the live video. Specifically with views made up of more than 4 cameras.
This is caused by streaming transcoded jpeg through the mobile app, and decompression is not always being enabled correctly.

Solution

Update to exacqVision Web Service 24.06.1797300.0_x64.
Please contact technical support for assistance on installing this build.
This will be in our 24.09 Release.

AES-909

Categories
Knowledge Support Support exacqVision Enterprise exacqVision Webservice

EM server can’t update the web service and showing “Remote Restriction”

Description

When connecting the web service to the EM server, The EM server can connect to the web service. However, it can’t push an update to it or remotely administrate the web service and keeps going back and force between “Remote Restriction” and “Running”

Solution

This issue has been fixed on Enterprise Manager Version 23.03.103 or above

The EM ver 23.03.103 can be downloaded Here

Categories
Knowledge Support Support Categories exacqVision Webservice Products

Web Service has to be restarted every few days

If you have a customer that calls up stating they are having an issue with Web Service having to be restarted every few days.

For more information refer to Trac# 22810

Fixed in WebService 21.06.102

Categories
Knowledge Support Support Categories exacqVision Webservice Products

How to update the exacqVision web server

Updating exacqVision Web Server version via Web Service Configuration

  • Open your web browser and navigate to your exacqVision web server.

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NOTE: If accessing from the computer hosting the exacqVision web service, the default address is http://127.0.0.1.  If exacqVision Web Server has been configured to use a custom port that port number must appended to the address (http://127.0.0.1:8080)You should now see the exacqVision Web Server landing page.

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  • You should now see the exacqVision Web Server landing page.
  • Click on the “Web Service Configuration” hyperlink in the lower right-hand corner of the exacqVision Web Server landing page

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  • Enter your Web Service Configuration admin credentials when prompted.

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  • Click on Configuration to expand the Section.
  • Click on Updates to bring up the Update Page.
  • Click Check for Updates.

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  • If No updates are available you will see the following, click OK to return to configuration.

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  • If updates are available, the most recent will be displayed. 
  • Click on Install to launch the installer or cancel to cancel the update.

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  • You will be prompted to confirm the installation, click Yes to proceed.  

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  • A series of screens will appear, showing the update is being downloaded and then installed. 

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  • Once the install has completed you will be returned to the Web Service Configuration login screen.
  • Enter your credentials or click the “Return to Landing Page” hyperlink in the upper right-hand corner.

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Checking The Current Version

  • The update can be verified in Web Service Configuration on the Service Info Page.

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How-to-update-the-exacqVision-Web-Server.pdf